Five Star Meet & Greet

Heathrow Airport Parking

  • Meet and Greet in Short Stay
  • No transfers required
  • Park Mark awarded, High Fencing, coded gates, CCTV, 24 Hr security
  • Prices from just £59.00 per week
  • Five Star Meet & Greet has been rated 82.9%
    by 596 previous customers.
  • 86.2% of customers would book again.

Overview

Five Star Meet & GreetPark Mark Award

Meet and Greet Service

You will be met at the airport and your car will be taken to the secure car park by an insured driver and then delivered back to the terminal ready for collection on your return.

What is the drop-off procedure?

A driver will meet you at your departing terminal, at the pre-booked time, where he will assist with your luggage, confirm your return details, and together with the driver you will check the condition of the car and sign a form to confirm details.

What is the pick-up procedure?

Once you have collected your luggage, please call the office, who will then arrange for a driver to meet you with your vehicle.

What security measures does the car park have?

Holders of the Park Mark certificate for safer parking. 24 Hour CCTV - No Public Access - High Fencing - 24 Hour Manned Security - Discreet Location just 10 minutes from the airport.Awarded: Park Mark, Safer Parking Award

What else do I need to know?

All drivers are fully insured to drive any vehicle. They are required to wear black uniforms, with our company logo clearly visible and will carry a form of identification at all times. If you returned AFTER MIDNIGHT, there will be A LATE RETURN CHARGE of £20.00 to be paid to the driver. All vehicles are accepted as long as it can be driven on a standard license, has valid MOT and Road Tax. When dropping your vehicle on Departure please make sure you receive a signed inspection sheet to clarify that any existing damage is noted. If you don't have this document to present on retu

Address:

Sat-Nav postcode: Terminal 2 - TW6 1EW Terminal 3- TW6 1QG Terminal 4 - TW6 3XA Terminal 5 - TW6 2GA
Highly recommended! We've used several meet and greet services at LHR and Five Star lived up to their name! Unlike other companies they actually help to co-ordinate the smooth pick up and drop off as they call you about half hour before your ETA then again when you get within a few miles of the airport. I much prefer this compared to other companies who require that you call them. Our driver called us a third time as he was concerned that he was at the wrong terminal but we were stuck in traffic near the tunnel. When we got to short T2 stay we didn't have to go hunting down our driver he was ready and waiting for us. Homebound we were delayed for an hour but this was no problem for Five Star. We called when we landed and again as we got our cases and our car was waiting for us in short stay T5 in an easily seen spot and again the driver was waiting to hand over the keys we didn't need to go looking for the driver. Normally we have to wait a little while but not with Five Star they are pro active in catching up with their clients rather than the other way and you can tell that they care about the quality of service they offer and both drivers were very polite. Well done Five Star it takes a lot to impress me but you managed it !

Rating 5 out of 5

Book Again: Yes 18 Mar 2019 23:01 Verified Customer
Easy booking. Good service. Got an earlier flight home. Called and informed of earlier pick up. Car waiting at designated spot.

Rating 4 out of 5

Book Again: Yes 11 Mar 2019 12:14 Verified Customer
Ready for me when I dropped the car off. The car was waiting for us on our return. What more can you ask for?

Rating 5 out of 5

Book Again: Yes 10 Mar 2019 19:55 Verified Customer
on time and very helpful

Rating 5 out of 5

Book Again: Yes 05 Mar 2019 10:17 Verified Customer
One of the the best very helpful, had the car pick from hotel and drop of at airport, one when we got home

Rating 5 out of 5

Book Again: Yes 01 Mar 2019 15:06 Verified Customer
Arrived early to cut the traffic but thre was no desk at the airport. Called them a couple of times and was told to be called right back, never happened! will not book this "meet and great" aagain

Rating 1 out of 5

Book Again: No 26 Feb 2019 10:29 Verified Customer
Overall efficient service. Driver was waiting for me when I dropped the car off and used their initiative on the return journey as car park was busy by changing the pick up point which saved me time.

Rating 4 out of 5

Book Again: Yes 23 Feb 2019 10:12 Verified Customer
On the whole the booking worked well although there was some confusion over the correct telephone number to ring on our return and we had to wait about 20 minutes for the car to arrive at Level 5 even though I had made contact with the office as soon as we landed.

Rating 4 out of 5

Book Again: Yes 21 Feb 2019 17:11 Verified Customer
Pick up at LHR T4 was very easy and similar to previous M&G experiences we have had. However on the return we telephoned as requested as we landed, and were asked to call back once we had collected baggage. We did this and were told that as we called late they didn't have any drivers available an we should wait in Departures. We waited for nearly 45 mins, they didn't return calls and then when they did turn up more or less chucked the keys at us and walked off. We appreciate it could have been a busy time but service was not up to what we have had in the past. What annoyed us most was that they way we were spoken to it seemed as if they were blaming us - as simple "Sorry, but it is Monday Morning and we are running a bit late" would have been so much better and we could have acepted that.

Rating 3 out of 5

Book Again: No 20 Feb 2019 10:00 Verified Customer
Efficient service and excellent value.

Rating 5 out of 5

Book Again: Yes 04 Feb 2019 09:40 Verified Customer
happy with service

Rating 4 out of 5

Book Again: Yes 01 Feb 2019 11:37 Verified Customer
Very pleasant and polite chauffeur on departure but completely opposite on arrival... called controller on arrival and was ask to call again once cleared customs but the chauffeur kept calling ( 20 times ) as he claimed that he was asked to bring the car for collection, however I was given the wrong waiting area and my car was full of dust and freezing cold and no apologies from the chauffeur at all.... never again!

Rating 3 out of 5

Book Again: Yes 21 Jan 2019 17:41 Verified Customer
Efficient service. Recommended

Rating 5 out of 5

Book Again: Yes 14 Jan 2019 10:37 Verified Customer
Really excellent service. Everything went very smoothly. No waiting at either end. Would certainly use them again.

Rating 5 out of 5

Book Again: Yes 04 Jan 2019 13:57 Verified Customer
Very prompt collection and delivery. Liked the proactive call confirming we were en route to the airport.

Rating 5 out of 5

Book Again: Yes 29 Dec 2018 14:04 Verified Customer
Excellent service I could not fault it.

Rating 5 out of 5

Book Again: Yes 19 Dec 2018 06:28 Verified Customer
Very near airport. When arrived nobody was around. Then eventually someone came over. Paperwork quick and easy. Upon return car right near lift

Rating 4 out of 5

Book Again: Yes 17 Dec 2018 18:31 Verified Customer
Excellent, went out of their way to help, can’t find any fault at all.

Rating 5 out of 5

Book Again: Yes 13 Dec 2018 10:51 Verified Customer
Very good service, I forgot to ring until we were virtually at the airport but five star were with us within 15 minutes, very courteous driver, my only complaint was that we had instructions to ring as soon as we landed and then again when we had our suitcases but it didn't make collection any quicker as we still had to wait over 15 minutes for our car.

Rating 4 out of 5

Book Again: Yes 10 Dec 2018 17:38 Verified Customer
On the last two occasions, the car has been delivered back over 35 min after ive called, causing me to be late for a meeting on my last occasion. I have said i will use you again but if it happens again it will be my last time i use you Otherwise service is really good!!

Rating 2 out of 5

Book Again: Yes 07 Dec 2018 10:14 Verified Customer
We recently took an extended overseas break which required us to depart LHR T4 & return three weeks later via LHR T3. The service from Five Star Meet & Greet was faultless; the phone contact we had with them on both drop off & collection was excellent. They provided simple, straightforward directions and the cost was great VFM when compared with other service providers. We will use Five Star Meet & Greet again, and highly recommend them.

Rating 5 out of 5

Book Again: Yes 02 Dec 2018 13:20 Verified Customer
Excellent service form start to finish, with no lengthy waits as can happen

Rating 5 out of 5

Book Again: Yes 27 Nov 2018 15:50 Verified Customer
Value for the money Drop off wait 10 min Collect the n time. All in all good

Rating 3 out of 5

Book Again: Yes 17 Nov 2018 11:40 Verified Customer
Very efficient drop off and pick up. Made life very easy.

Rating 5 out of 5

Book Again: Yes 07 Nov 2018 16:32 Verified Customer
Collection was a bit slow but pick up good. Easy to use.

Rating 3 out of 5

Book Again: Yes 03 Nov 2018 10:29 Verified Customer

Map and Directions

Address:

Sat-Nav postcode: Terminal 2 - TW6 1EW Terminal 3- TW6 1QG Terminal 4 - TW6 3XA Terminal 5 - TW6 2GA

Directions for Five Star Meet & Greet

This parking operates between 05:30 and 23:00 - Returns after MIDNIGHT will be charged £20.00 to be paid to the driver. All vehicles are accepted as long as it can be driven on a standard license and has valid MOT and Road Tax.

This service is provided by Edward Lloyd

This parking operates between 05:30 and 23:00 - Returns after MIDNIGHT will be charged £20.00 to be paid to the driver. All vehicles are accepted as long as it can be driven on a standard license and has valid MOT and Road Tax.

Please be advised of the following late arrival charges:
If you arrive at the airport to drop your car off 1-2 hours later than the time you have booked to arrive, there is a Late Arrival Charge of £10, if you arrive 2 hours or more after the time you have booked to arrive there is a charge of £20 to pay - both fees are payable to the driver in cash on arrival at the airport.

When dropping your vehicle on Departure please make sure you receive a signed inspection sheet to clarify that any existing damage is noted. If you don't have this document to present on return we cannot accept liability for any major or minor damage to your car.
Please note that your specified meet time is appointed. If you should arrive before or after this time this may result in a delay.

IMPORTANT - please call the chauffeur 30 mins before arrival time to confirm arrangements. Chauffeur contact number is the number on your confirmation

Please do not enter the CAR PARKS before your pre-booked time unless advised by a member of staff, if you do then you will be asked to pay the CAR PARK TICKET.


On Arrival - Follow signs to Heathrow Airport from all major roads. On approach to the Airport follows signs to your departure terminal, then please follow the arrival procedure as described under:-

Terminal 2
After passing through the tunnels (Tunnel road) into Heathrow Airport, follow signs for Terminal 2 Short Stay Car Park. As you approach the ramp, stay in the far-right hand lane, take a ticket from the barrier that is to the far right and follow signs for Level 4. Take a ticket at the barrier and drive round to Row B. This is where your Driver will meet you.

Terminal 3.
Please follow signs to the drop off lane at Departures for terminal 3
Enter the Short-Stay Car-park and proceed to LEVEL 4, Row B. This is where the DRIVER will meet you.

Terminal 4
Please drive to the Departures drop off area, there are 3 Lanes.
Once you approach Terminal 4 DEPARTURES there are 3 lanes, please park in Lane A the 3rd lane away from the building. This is where your DRIVER will meet you.

Terminal 5
Once you follow the signs for SHORT-STAY CAR PARK, stay in the Left-lane and follow signs for Level 4. Follow the Level 4 sign into the car park and drive round to Row S. This is where your DRIVER will meet you.

On Return:

PLEASE call on the number on your confirmation once you have collected your luggage and are on the way to the CAR PARK to collect your car, the driver will pay for 15 minutes waiting time in the car park if you take longer than 15 minutes you will be responsible for any additional parking fees due.

Terminal 2.
We will ask you to make your way to Level 4 of the SHORT-STAY CAR PARK, rows A and B, this is where we will return your vehicle to you.

Terminal 3.
Please call us when the plane lands, then second call when you have collected all your luggage, we will then ask you to make your way to the SHORT-STAY CAR PARK, LEVEL 4, row B, this is where we will return your vehicle to you.

Terminal 4.
Please call us when the plane lands, then second call when you have collected all your luggage, we will then ask you to enter the arrivals hall, you will see an exit by W H Smith's. Exit the building and walk straight over the Zebra crossing to the SHORT-STAY CAR PARK. You will see some lifts on your left hand side; take them to Up to Level 2 Row F, when you exit the lifts turn left and follow the Off-Airport area this is where we will return your vehicle to you.

Terminal 5.
Please call us when your plane lands, then second call when you have collected all your luggage, we will then ask you to take the lift to level 4 of the SHORT-STAY CAR PARK, Row S, this is where we will return your vehicle to you.

Transfers do not apply for this service, as you will be met at the Terminal itself. Please NOTE although we can help with the luggage for disabled passengers, we are not allowed to leave the car and therefore cannot accompany anyone to the building.

If you returned AFTER MIDNIGHT, there will be A LATE RETURN CHARGE of £20.00 to be paid to the driver. All vehicles are accepted as long as it can be driven on a standard license, has valid MOT and Road Tax. When dropping your vehicle on Departure please make sure you receive a signed inspection sheet to clarify that any existing damage is noted.

All the Short Stay Car Parks have a height limit. These are as follows:

Terminal 2 (Short Stay Car Park 2): 2.05m (6ft 9in)
Terminal 3 (Short Stay Car Park 3): 2.2m (7ft 2in)
Terminal 4 (Short Stay Car Park 4): Height limit: 2.0m (6ft 6in)
Terminal 5 (Short Stay Car Park 5): 2.2m (7ft 2in)

Enter your postcode below to look up directions on Google Maps

Please note these directions should only be used as a guide.

Please note the location shown is the car drop-off point

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Questions

Do you have a height restriction? It says you take any vehicle so I assume not, but just double checking. We have a high roof transit (2.9m) ThanksThese are the height restrictions - Terminal 2 (Short Stay Car Park 2): 2.05m (6ft 9in) Terminal 3 (Short Stay Car Park 3): 2.2m (7ft 2in)Terminal 4 (Short Stay Car Park 4): Height limit: 2.0m (6ft 6in)Terminal 5 (Short Stay Car Park 5): 2.2m (7ft 2in)
you have quoted 104.72p for met and greet. is there any additional fee to be paid.The price quoted includes the airport access fee. You will not incur any additinal charges unless you are late or delayed
Hi, I'm looking to book a meet and greet for heathrow during March/April, but we fly out from Terminal 3 and back into terminal 2. Will that be a problem?RegardsSusanNo problem at all. the terminal information is entered at the time of making your booking. 
for a terminal 3 meet and greet service for heathrow do we have to pay the exit fee of the 7 or is that included in the pricePLEASE call on 07944 535904 once you have collected your luggage and are on the way to the CAR PARK to collect your car, the driver will pay for 15 minutes waiting time in the car park if you take longer than 15 minutes you will be responsible for any additional parking fees due. 
for a terminal 3 meet and greet service for heathrow do we have to pay the exit fee of the 7 or is that included in the priceThank you for your enquiry. This fee is covered in the parking fee.