Purple Park & Ride Terminal 5

The advertised 15 minute bus ride to the terminal was actually 50 minutes including waiting time. On the return, the wait time was half an hour before the bus arrived. The bus then waited until over full with passengers crammed in before leaving.

Very easy and convenient.

Swift,no fuss experience even when I had to change the vehicle before arrival.well done

Easy and straightforward, exactly what you want before a holiday !!!

Easy access to the airport by bus - but if you’re travelling from T5 I wouldn’t recommend. Bus calls at T2 and T3 on the way so takes about 20 minutes. 20 minute wait in return for the bus to arrive

Smooth experience from booking to the pick up at the end. Great price too.

Efficient and bus driver was very helpful but difficulty in loading heavy suitcases onto the spaces provided in the bus and £95 for one weeks car parking is too expensive.

At the parking park the staff were good. They need more buses to and from the airport fi4 a regular service.

bit tricky finding the place as on the other side of the carriageway. after that very smooth -shuttle buses worked fine there and back

Well located. Check in process straightforward. Bus outbound within 10 minutes and only waited 10mins on return. They have electric car chargers but not clear from website how you book a charge for a specific site.

Excellent service from drop off to collection , will use again

As a Regular booker of this Purple Parking site in Heathrow , I know the way they work , as well as the site.... exactly as it should be . Price a little high for adding a couple of extra days ( due to flight being altered by airlines ! ) ... but otherwise , fine

Arrived & had to wait over 20 minutes before the bus left for the terminal, at which point because it had been so long there was an influx of people wanting to get on the bus & we ended up being packed like sardines in a can! So on arrival at each terminal people had to get off the bus to allow those wanting to disembark to do so & then those needing to get back onto the bus. So making each drop off very time consuming. On the return journey it was no better as we had to wait over 30 minutes for the bus to appear & we weren't the first people there so the wait was probably longer! It would appear they don't have enough buses/drivers to make this a more streamline process which is what is needed to make this a viable choice for me in the future. At present would not use again.

Efficient service. Satnav couldn't find the exact address as there is no waypoint there (not in mine anyway), and despite having used the site once before I got a bit lost. Why on earth do companies still give postcodes and postal addresses and not the system that works every time, CO-ORDINATES!!! In an electronic system does it COST anything to include co-ordinates with the other systems? No, so why not just do it?

Fast and easy to book - and a great price. Had to make a change as flight changed and they were easy to deal with. Car was available on my return and easy to collect. Cannot fault this company.

FIRST TIME BOOKING AT THIS VENUE & WHILST IT IS OK & PROVIDED WHAT WAS REQUIRED, NOT SURE THAT WE REALLY LIKED PARKING AT THIS VENUE. NO PROBLEMS WITH STAFF, THEY WERE VERY HELPFUL

Ive have always been happy with this service HOWEVER, we had to sit and wait for 1 hour in the cold of night as cars were not allowed to park until 3.45am. Why does your site offer booking times 24 hrs a day, when you can not actually get in until 3.45am?

No problems. Shuttle to terminal takes a while for T5 as it goes round the other terminals first. Return shuttle bus came reasonably quickly. I appreciated the presence of toilets in the control block so that one could have a wee before embarking on the journey home - it makes a difference! Whole operation was efficient.

Excellent and convenient. Bus was a bit crowded with luggage

Good rates and quick collection processing. Too bad the bus only comes around every 30 minutes at the bus stop…

Very organised during drop off and pick up.

Our car wouldn’t start when we returned from holiday. The staff were helpful and brought us chairs to sit on while we waited for the AA to arrive.

This operation seems to have gone downhill. When transport was in a mini bus with a trailer we were given assistance to load and unload our luggage. Now we are made to struggle and make two journeys to get our heavy suitcases into the bus and try to haul them onto high racks, while the driver was watching from his seat. On our return all seats were taken and many suitcases were filling the aisles, but still more and more people were squashed on. This was very dangerous - very overcrowded and with suitcases rolling along the aisle and tipping over. There were no distancing restrictions in the time of a pandemic. There were so many people to get off the bus that there was a massive queue to get our keys. Our car had been parked with its rear a few centimetres from a fence so we had to move it into the roadway to open the boot. We have used this facility many times in the past, but it seems that service has been sacrificed for greed. We shall never use them again.

We booked this parking but it was not made clear that our VW Caravelle camper van would not be accepted. They tried to charge us an additional £150 which we managed to negotiate down to £100 but this was a totally outrageous surcharge. The camper van is not a commercial vehicle and was no bigger than many of the cars. It also took 35 mins to reach the airport and we missed our flight. On the way back it took over 30 mins to get back to the vehicle. I would not recommend this company.

We have used this parking facility on several occasions and the service has always been excellent. My one slight criticism this time is that after I picked up the car from Row F and headed for the exit sign straight in front of me, the bus was parked up in the way and as I went to squeeze past a member of staff came running out to direct me to a second exit between two rows of parked cars. I was unaware of this second exit as the exit sign is at the far end of the row of parked cars. Is it possible to put up an additional sign or conversely to inform customers verbally when they pick up their keys to use the second exit when the bus is parked up. Thank You.