Maple Meet & Greet T5 - No Wait

Reviews

All went very smoothly. Drop off and collection.

Rating 5 out of 5

Book Again: Yes Bridget 25 Feb 2023 08:56 Verified Customer

Easy parking - excellent instructions on how to find and well priced - recommend

Rating 5 out of 5

Book Again: Yes Helen 23 Jan 2023 18:05 Verified Customer

Excellent arrival greeting . However I dusted we didn’t need to call on our return , so then had to wait for car to be delivered / rather disappointing !

Rating 3 out of 5

Book Again: No Carole Payne 08 Jan 2023 20:20 Verified Customer

It's bit difficult to find the place unless u put on Google maps and follow their instructions.. easy to walk to airport and staff was helpful and supportive. Will book again if needed and was the best price.

Rating 5 out of 5

Book Again: Yes Rakesh Radhakrishnan 08 Jan 2023 09:45 Verified Customer

Good service from Maple Meet and Greet, easy to access T5 through the Sofitel hotel. Would use them again.

Rating 5 out of 5

Book Again: Yes M 17 Nov 2022 12:05 Verified Customer

The drop off was great but on returning to get our car we were told that it had been delivered to a different car par! We had paid for Meet & Greet, had walked from the terminal to the expected outside collection point via the Sofitel Hotel, and then told to go to the other car park to collect our car! The instructions we were given were not complete so after trying for 1/2 hr we the returned to where we were meant to have collected the car to get the correct directions for where it was now. Surely they should have ensured the car was returned to the correct car park and not just said they didn’t know why it wasn’t. Not the normal service we have received from Maple Manor Meet & Greet. Not sure we’ll use them again after this fiasco!

Rating 2 out of 5

Book Again: No Kathryn Gilkes 17 Sep 2022 16:53 Verified Customer

Great service. Right by T5 and you walk under cover through the Sofitel Hotel and walkway to T5 Departures. Met and processed in a timely fashion and car waiting parked ready to go on return. Will use again if prices remain competitive.

Rating 5 out of 5

Book Again: Yes Mark Graham 15 Sep 2022 15:25 Verified Customer

Easy drop off and pick up, quick and no waiting. Short walk through the hotel and the connecting corridor to the terminal. Only problem I had was locating the turn off for the hotel parking as I had never been there before, I had to go around again as I missed it the first time. Would definitely use again.

Rating 5 out of 5

Book Again: Yes M Cheung 28 Aug 2022 11:18 Verified Customer

We were very pleased with the attendants, very pleasant and helpful. Thanks very much, we will be back x

Rating 5 out of 5

Book Again: Yes Cheryl Lander 05 Jul 2022 11:21 Verified Customer

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Map and Directions

Address:

Heathrow Airport

Directions for Maple Meet & Greet T5 - No Wait

On the day - before you arrive

PLEASE BE AWARE THAT OUR MEETING POINT AT T5 IS NO LONGER IN THE SHORT STAY CAR PARK FOR OUR REGULAR MEET AND GREET SERVICE - WE NOW HAVE OUR OWN EXCLUSIVE MEETING POINT NEXT TO T5 - WHICH IS CONNECTED TO THE TERMINAL VIA THE SOFITEL HOTEL.

THERE IS NO LONGER ANY NEED TO CALL US ON THE WAY BUT IF YOU DO NEED ANY HELP THEN CALL US ON the number on your confirmation 2.

On arrival please be sure to have your paperwork and or booking reference ready so that our friendly staff can identify you. Please also have your return flight details to hand for us to check for your return.
Directions to our T5 Meeting Point:

Exit the M25 at Junction 14 and follow the signs for Terminal 5.
At the Terminal 5 roundabout take the 2nd exit signed Terminal 5.
Filter left following the signs for the Sofitel Hotel.
Drive past the Sofitel (hotel on your right) and follow the Exit signs taking you onto Wayfarer Road.
Once on Wayfarer Road, take the next right onto Welland Road - keeping right.
The car park entrance will be about 150m on your right.
If you need any help on the day of travel, please call the car park on the number on your confirmation 2.

Smartphone directions
Click Here for the exact GPS co-ordinates if you need them - which should show our location in your maps app on most phones.
Or, if you use What 3 Words, this is the address: https://what3words.com/wizard.tell.glory

Return Instructions
If you are returning on the flight you've told us, your car will be waiting for you at the meeting point and there is no need to call us - just proceed as follows.
International arrivals Return Directions
Exit the Arrivals Hall following overhead signs for the Train Station and Sofitel Hotel.
Walk past the train station and underground exits and take the exit for Sofitel Hotel located opposite Marks & Spencer adjacent to Cafe Nero.
Take one of the 4 lifts in the lobby to Level 1 and turn right into the Sofitel walkway.
Follow the Sofitel walkway back towards the hotel.
At the end of the walkway either take the lift or escalator to descend to ground level.
Make your way through the main reception area and exit via the main exit doors.
Cross the road and take the ramp back to the car park.

Domestic arrivals Return Directions
Exit the Arrivals Hall and take the first exit on your right adjacent to Café Nero.
Take one of the 4 lifts in the lobby to Level 1 and turn right into the Sofitel walkway.
Follow the Sofitel walkway back towards the hotel.
At the end of the walkway either take the lift or escalator to descend to ground level.
Make your way through the main reception area and exit via the main exit doors.
Cross the road and take the ramp back to the car park.


Other important information
All cars will be returned to our T5 Meeting Point described below. If you are returning to a different Heathrow Terminal and you'd like your car delivered to the short stay meeting point at that terminal - this can be arranged but will carry a £20 fee and would need to be arranged prior to or when you hand over your vehicle keys. This also applies for requests to be met at T5 short stay. The £20 fee covers our extra costs which include the short stay car park fees.

If your actual stay is longer than your booked stay, any extra days will be charged at £20.00 per day (or part day). No refunds will be issued for part used stays. Payments for extra days must be settled before the vehicle is handed over and if requested a receipt can be sent by email to you. It is the responsibility of the vehicle owner/customer driving to ensure that the vehicle is roadworthy, holds a valid MOT certificate and has a valid Road Fund Licence. Vehicles that are not road legal or safe to drive will be refused. You will be given the option to drive your vehicle to our car park for storage and you will have to make your own way to us on return to collect it. No refunds will be given for illegal vehicles not collected.
Cancellation must be notified at least 24 hours prior to the booked meeting time (start time) of this booking. Successful cancellations will be refunded in full. Notification within 24 hours will still be charged in full. Refunds cannot be given for part used bookings

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Please note these directions should only be used as a guide.

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Please note the location shown is the car drop-off point