Monarch brings self-service to Birmingham

Monarch brings self-service to BirminghamLow-fares airline flyMonarch has announced the introduction of a new self-service check-in option for passengers at Birmingham Airport.

Customers travelling on scheduled Monarch flights will be able to use the new common-use self-service kiosks (CUSS) in the middle of the concourse of Birmingham’s first terminal.

Travellers will retrieve their booking by swiping their passport through a CUSS machine, check themselves in and receive a printed boarding card.

Birmingham Airport also offers a fast bag-drop point, where passengers can deposit their luggage themselves, to increase speed of movement through the airport.

Liz Savage, managing director of the airline, said: "Monarch is the first low-fares airline to launch the new CUSS kiosks at Birmingham Airport’s terminal one and we are confident that our passengers will very quickly realise the benefits of using them."

She added: "We successfully launched CUSS services in Manchester last summer and have seen up to 20 per cent of passengers using the facility to avoid the check-in queues so we are delighted to now be offering the service from Birmingham as well."

Birmingham is the UK’s sixth largest airport and handled over nine million passengers through its two terminals in 2006.

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