Stansted improves accessibility

Stansted improves accessibilityStansted Airport has installed a number of new facilities for passengers with reduced mobility ahead of the commencement of new EU legislation.

A ruling from the EU, which comes into effect on July 26th, states that airport operators must take full responsibility for providing services for their passengers with reduced mobility.

Jeremy Harrison, customer insight manager at Stansted, said the airport had worked closely with the Airline Operators Committee to improve passenger facilities.

He added: "Passengers needing assistance will in future enjoy improved facilities such as refurbished and more comfortable waiting areas, brand new wheelchairs and equipment for manoeuvring passengers on and off aircraft and refurbished help points for passengers to call for assistance."

A customer feedback questionnaire will also be introduced at Stansted to enable the airport to monitor service levels.

Passengers with reduced mobility can request assistance from their airline or travel agent at the time of booking or prior to their arrival at the airport.

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