BA celebrates 100 days of T5

BA celebrates 100 days of T5British Airways (BA) has celebrated 100 days since it opened Terminal 5 at Heathrow Airport, during which time the facility has hosted more than 38,000 flights and almost five million passengers.

When the terminal first opened at the end of March it was handling around 40,000 customers a day. This has increased to around 57,000 a day at present and is set to rise to more than 65,000 a day at the height of the summer holiday season.

While the launch of Terminal 5 did not go as BA had hoped, with widespread scheduling and luggage-handling problems, airline chief executive Willie Walsh said that the Heathrow facility is now living up to expectations.

"Our punctuality and baggage performance levels are significantly improved on this time last year and check-in queues are much reduced," said Mr Walsh.

"We know there is scope for further improvement and we are absolutely committed to achieving it. But we have made a very encouraging start to life in our new home."

BA unveiled plans for a number of improvements it intends to make at Terminal 5 in the future, including a dedicated check-in area for business passengers and a business class addition to its choice of airport lounges.

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