Gatwick Express launches new missed flight service

Gatwick Express launches new missed flight serviceA new service has been launched for passengers who miss their flights from Gatwick Airport.

The missedaflight.com provision can be accessed by person, phone or over the internet.

It was first launched 15 months ago, but has now linked forces with Gatwick Express staff to enable passengers to access the service while they are still travelling to the airport.

Anthony Conroy, head of customer service delivery at Gatwick Express, commented that they had teamed up with missedaflight.com to ensure that staff knew how to direct passengers to the correct advice channels.

"Our staff said the most common enquiry from our passengers is what do they do when they have missed a flight," he commented.

The new facility, which involves staff directing passengers to the correct service, is designed to minimise distress.

Mr Conroy added that sometimes people missed their flights because they did not leave enough travelling time.

Companies’ going bust was another reason for passengers arriving at the airport and finding out they could not travel.

The new system has been designed to relieve the pressure already on staff at busy periods.

Last weekend more than half a million people travelled through Gatwick Airport to enjoy the last bank holiday weekend of the year abroad.

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