Gatwick Airport has been announced as the winner of a social media award this week (Wednesday June 1st).
The travel hub's 'talk to Gatwick' campaign received an accolade, the CIPR 2011 Excellence Award for Best Practice in Social media, which rewards the effective and innovative use of social media.
Judges at the event called the travel hub's initiative insightful, creative and thorough.
Sam Holgate, head of airport communications at the travel hub, said: "We're delighted our efforts have been recognised by the judges and we're looking forward to sharing more new ideas with our passengers soon."
Gatwick Airport contains physical prompts, in the form of information screens, to encourage passengers to leave feedback on Twitter.
In 2010, the facility became the first of its kind in the world to use giant mobile barcodes called Stickybits to inform passengers of its £1 billion investment programme.
In addition, the travel hub also helps its customers with a variety of facilities, including a number of airport lounges that have areas for children, restaurants, shops and security lanes designated for families with children in buggies.