If you have a complaint concerning your accommodation or parking, you must inform the management of your accommodation or car park immediately, in order to give them the chance to resolve the problem. If you fail to reach an agreement with the management, you will certainly find it more difficult to negotiate an amicable solution once you have returned home. If you fail to resolve matters on the spot, you must write or email us with full details (see address below) within 35 days of your return giving your booking reference number and day time and evening telephone numbers. As it is difficult and sometimes impossible to properly investigate a complaint if we are not told about it reasonably quickly, any compensation you may have been able to claim could be reduced or even lost altogether if you do not follow the complaints procedure set out in this clause.
VAT No 515 2523 75