Heathrow Airport to improve IT services
BAA, the travel hub's operator, said that it has agreed a £100 million outsourcing contract to run the company's IT services with Capgemini.
Bosses hope that the new programme will help them to be aware of how the travel hub is operating and how it should be operating so that good decisions that improve passenger experience can be made.
"Our priority is improving our passengers' experiences and getting the best value we can on behalf of our airline customers. We will have spent over £400 million on IT in the five-year period ending in 2013 as part of a much wider capital spending programme designed to modernise every aspect of Heathrow," Philip Langsdale, chief information officer at BAA, said.
The travel hub's commitment to customer service was also recognised last year when its Terminal 5 was named best airport in the Travel Agents Choice Awards.