Car Park 5 - Flex Plus (N)

Excellent, pulled off motorway into car park 5, the barrier recognised car reg, found a space, walked 5 mins to terminal, perfect.

Easy to book online at short notice and the price was excellent compared to the competition … will definitely be using again Car is roughly a 10-15 minute walk from the airport, however buses are laid on to take you directly to the terminal building, as I had paid in advance number plate recognition is used to enter and exit the car park making it quite straight forward.

Easy booking system and useful to not need a ticket to enter and leave the car park, makes life much easier.

I always use FHR for my airport parking,

Not too far from airport; found car easily even in the dark

All good thanks.

All ok entering car park. However experienced problem exiting and had to press assistance button as our registration number was not recognised and barrier would not open.

Easy to book for car park 5 One issue on arrival and departure number plate recognition didn’t work. Both times had to ask for assistance, not a great thing at 4am going out waiting 5 minutes for a response. Same happened on way out luckily answered as everyone exiting seemed to have the same issue. Otherwise it’s fine but would use car park 1 in future

Easy to book and park. Wasn't sure where to put the ticket in the machine on exiting as the slot appeared to be a credit card slot especially as it was next to the card reader.

Absolutely fine going but when trying to get out there was a queue of traffic and everyone was having to use the phone to get out so took quite a while

Easy to use system an add and straight forward parking.

Easy to park well priced car safe

Very easy process from start to finish whilst booking for our holiday parking. Just a few days prior to us travelling I developed a minor problem with my vehicle so decided to take my partners car so changed the registration and vehicle model on our booking with great ease, with almost instant confirmation that these changes had been processed for us. Clear instructions on the booking confirmation allowed us as a family to relax whilst travelling to the airport with plenty of spaces to chose from, allowing us plenty of room to unload our luggage safely. Luckily we found a spot directly opposite a shuttle bus stop who turned up just as we were lifting the last case out of the car, although there was nobody else at the stop the driver was happy to wait for us, allowing us to catch the bus instantly rather than having to wait around with 2 young children. From start to finish we couldn’t fault this service

Well lit felt safe to walk by myself to car park 5. No issues leaving the car however couldn't hear instructions on "tannoy" when entering, would have preferred a person.

First time used Car Park 5 at Birmingham. Generally a good experience. However didn’t recognise car registration on arrival so had to call for help but ticket then issued quickly.

very easy to get to airport

FHR service was great. B’ham car park 5 system does not recognise number plates on FHR bookings to open barriers. This has happened on last 2 occasions. (Both entry and on exit) you have to call help on barriers.

The barriers did not open with the use of the Car registration number both on arrival and departure which then involved the use of the phone and it became apparent that they appeared to be checking the booking rather than the barriers operating automatically.However we were allowed in and out following the check.The prices also appear to have increased compared with previous bookings.

Didn't recognise number plate on entry and didn't get ticket from machine to exit turned out to be no problem as sorted over intercom.

Easy to find and park. Bit dearer than expected from FHR

Always use fhr always get an email with a discount and find them the cheapest

Good parking close to the terminal. Easily walkable. Let down by unreliable ANPR at the exit gate.

Car park is very large but fits the purpose for airport parking at a reasonable price. Complimentary bus service is adequate however buses are rammed with passengers both outbound and inbound, resulting in long wait times for the coach 25 mins on the way back which was then like a surge when a coach did arrive. It would be a perfect service if an additional coach was introduced. Everywhere is clean and tidy

Car Park well positioned fro terminal. Shock that we were asked to Pay £240 when we left. Not good when you are tired after a long day. This is the reason we would not book again :(

On entry didn’t recognise registration number so had to get a ticket to get in. On way out again didn’t recognise registration number so had to speak to operative to be let out.