Terms & Conditions

2.1These Terms and Conditions apply only to bookings made directly through this website. Bookings made via a third party’s website, including the website of the Provider, are subject to the terms and conditions set out on that website.

2.2You acknowledge that the Services might be provided by other companies within Enjoy Travel’s Group and that such company may enforce these Terms and Conditions (please see clause 12.8).

2.3We act as a booking agent for the Providers for the Products. You will be contracting with the Provider and will be subject to the Provider’s terms and conditions. Full details of the terms and conditions are available from the Provider. You must read the terms and conditions of the Provider prior to the start of your Booking, as certain companies and locations may have additional requirements. Please also check the individual information pages that relate to your Booking for any specific terms that may apply. Once we have passed your reservation over to the Provider, we have no further legal obligations of liability to you and the agreement will be between you and the Provider. Although we strive to ensure the accuracy of the information on this website, neither we nor our affiliates, suppliers or agents can be held responsible by you for the accuracy of such information. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all information provided on this website.

3.1The Contract is made between you and us and sets out our responsibilities to you and your responsibilities to us when procuring the Services.

3.2All Bookings are subject to availability. Once you have completed the online booking form on our website, we will email you to confirm the availability of the Product (including sending any applicable voucher) within 48 hours (or at least 24 hours prior to the start date/time of the Booking where 48 hours is not possible) (“Booking Confirmation”). If for any reason your confirmation or voucher has not been received you must contact us immediately.

3.3We reserve the right not to accept or fulfil a Booking. A Booking is not guaranteed and we may cancel a Booking if the Provider advises that it is unable to fulfil a Booking for any reason. If this happens, we will tell you, and no charges will be made on your card, or if you have already been charged, we will refund you the amount you have paid but we do not accept any liability for any consequential loss or losses arising as a result of not being able to accept your Booking.

3.4It is your responsibility to ensure all information provided when making a Booking is correct and accurate and to ensure you read the confirmation email before travelling. We do not accept any liability for any costs incurred or consequential loss arising due to your failure to provide a valid contact number and email address (or other information required as part of the Booking) or failing to read the confirmation email before travelling or if you do not follow the instructions we give you on your booking confirmation.

3.5Payment for the Booking on our website can only be made using MasterCard, Visa and other payment methods indicated on our website from time to time.

3.6If payment by card is declined for any reason, we reserve the right not to refuse your Booking.

3.7All Fees are quoted in the currency of the selected country and include VAT where applicable.

3.8Where your Booking is for a Rental Vehicle, unless otherwise stated, the Fees include vehicle tax, local taxes, third party liability insurance and rental charges. All rentals are charged on a 24-hour basis. A full day is still charged for any portion of a 24 hour period used. You are responsible for all tolls, congestion charges, parking & traffic fines in accordance with the Provider’s terms and conditions.

3.9Where your Booking is for a Hotel, unless otherwise stated, the Fees are per room per night. You are responsible for all local taxes and any other fees in accordance with the Provider’s terms and conditions. Unless otherwise stated, the Fees do not include transfers to the Hotel which are payable separately.

3.10Where your Booking is for airport parking, unless otherwise stated, the Fees are per Car for the period during which you have booked. In the event of your Car not starting, the Provider reserves the right to charge for any extra time. If your return is delayed and you have been away for longer than you have booked, you will need to pay the difference on return, direct to the Provider, at their standard daily rate.

3.11Where your Booking is for the airport lounge, unless otherwise stated, the Fees are per person for the amount of time specified in the Provider’s terms and conditions.

3.12When a Booking is made using a non-UK credit card, the card issuer will debit the Customer’s account in the local overseas currency and at the exchange rate applicable on the date of processing. A conversion charge may be applicable.

4.1Certain products have free cancellation within certain conditions:

4.2Vehicle Hire Cancellation Terms

4.3We offer 2 cancellation protection products in most cases:

4.4To cancel a Booking please contact our call centre by telephone or email. Contact details are here. Where applicable, credit card or transaction fees are non-refundable. If the product you purchased did not have free cancellation and you did not purchase Cancellation Protection 48 or Cancellation Protection (as detailed below), or where you booked a certain promotional offer (for example ‘advance purchase’ and ‘super saver’ options as per your booking confirmation) then you cannot cancel the product without incurring a charge, which may be the full amount of the Fees for the scheduled duration of your Booking.

4.5If you are entitled to a refund, we will issue a credit voucher to the value of the refund unless you notify us that you would like a repayment of the money. All credit vouchers will remain valid for 6 months, after which your credit (and corresponding refund) will expire. If at any time during the period a credit voucher is valid you would like us to make a repayment of the money, we will make a repayment in accordance with these terms.

4.6Airport Parking Cancellation Terms

4.7Certain conditions apply to certain Products:

4.8In case of an obvious error (including any error in electronic labelling, error in data entry, error of calculation or clerical error) resulting in the display of a price which has obviously been displayed by mistake, we reserve the right to cancel your Booking, even if it was automatically confirmed by us. You will be informed of this as soon as possible, to allow you to make a reservation at the correct price, if you wish to. In any case, you will not be entitled to claim compensation from us on the grounds of the cancellation or the related costs, if any, that have been incurred due to an erroneous Booking which has been cancelled.

4.9We reserve the right to cancel your Booking if the Provider ceases to trade due to insolvency or closure of any branches. In such circumstances, we may cancel your Booking with no liability whatsoever. If your Booking is cancelled, a full refund will be made of all monies previously paid to us to the person that originally paid for the Booking.

5.1Delivery and Pick-up Service

On collecting the Rental Vehicle please ensure you inspect the Rental Vehicle for any damage and report any problems to the Provider before departing the Collection Point. We highly recommend taking photos/videos of the Rental Vehicle and ensure you are happy that the checkout documentation is correct showing all existing damages. Failure to do this could result in charges being made and as such any damages will be considered new damages. We also recommend checking the Rental Vehicle with the Provider when returning to ensure any damage is agreed.

5.2Driving Licence (UK resident only)

5.3Main Driver

5.4Optional Extras

We offer a variety of waiver and protection options to protect you during the Rental Period at the prices specified on our website. These include:

5.5Security Deposits

Please note that the Provider will require a security deposit at the start of the Rental Period to cover any insurance excess (see Optional Extras above), fuel, or other costs. This will be an amount blocked on the credit card of the main driver. The security deposit is returned/unblocked at the end of the Rental Period provided the Rental Vehicle is returned in the same condition as rented. The amount held will be clearly shown within the “more information” link next to the Rental Vehicle of choice and within the specific terms and conditions of the Provider before payment is made.

5.6Flight Information

5.7If you are collecting the Rental Vehicle from an airport you should advise us of your arrival flight number when you complete your Booking, or as soon as possible. If your flight is delayed or cancelled we advise that you contact the Provider immediately to notify them. Failure to advise the Provider of delays/cancelations could result in your Booking being cancelled.

5.8We will not be responsible for any failure by the Provider to provide the Rental Vehicle, or if the Rental Vehicle is no longer available due to a late arrival of flights, your failure to advise the Provider of delays, or if you fail to provide your flight number in accordance with clause 5.7.

5.9Fuel Policy

5.10We work with a number of Providers and the fuel policy differs per Provider. Information on the fuel policy can be found in the “more information” section of the quote screen. In all cases, fuel is not included in the final price quoted.

5.11We only work with companies with a “fair fuel” policy. This means all of our quotes come with a customer friendly policy that allows you to return the Rental Vehicle with the same amount of fuel as the Rental Vehicle was collected. We also promise that there will be no administration fees charged for this service.

6.1Directions

Please make sure you have directions to your Hotel.

6.2Transfers between Hotels and Airports

Where a hotel operates airport transfers, times are different at each hotel. All transfers are subject to availability on the day and may be subject to a local charge. Please check Hotel information pages for details and charges. Prices and information regarding the transfers to and from the Hotel are given as a guide only and may be subject to change.

6.3Room Requests

If you have any room request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the Provider, we regret we cannot guarantee any request will be met. Failure to meet any room request will not be a breach of contract on our part. Confirmation that a room request has been noted or passed on to the Provider or the inclusion of the room request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all room requests are subject to availability.

6.4Meals

Unless specified meals are not included in the Booking, all extras must be paid direct to the Provider. There will be no refund for meals which are included but have not been taken.

6.5Leisure Facilities

There may be additional charges for leisure facilities and admission may be restricted for children. Please ensure that you are familiar and happy with the appropriate terms and conditions that apply to the use of leisure facilities.

6.6Hotels including Parking

7.1Directions

Please make sure that you have directions to the Car Park in your satnav or available on your smart phone if you have a passenger.

7.2Drop-off time

We cannot be held responsible if you do not leave enough time to drop off your Car at the Car Park, or for airport transfer/Car collection before your flight. We have no liability whatsoever for missed flights for any reason.

7.3Transfers

For park and ride and certain on-airport Car Parks, 24 Hour transfers to and from the airport are included unless otherwise stated on the individual car park information pages.

7.4Meet and greet bookings

The ‘parking from’ time on your Booking Confirmation is the time slot the Car Park has allocated you. If you think you are going to be more than 20 minutes earlier or later than your booked time, you must call the Provider’s phone number which is provided in your Booking confirmation at least 20 minutes prior to the time booked. The Provider will then endeavour to re-book a new arrival time for you. If you do not call the Provider and arrive after the time booked, we cannot guarantee a driver will be available to meet you.

7.5Minimum Stays

A minimum stay applies at some car parks. Should you wish to stay for fewer days, you can, but the cost of the minimum duration is payable, as it is quoted on our website results page.

7.6Car Keys

Unless stated on the Car Park information page, in the interests of efficient operation you must be prepared to leave your Car keys with the Car Park. The Car Park will not accept liability for faulty keys, alarm fobs, house or other keys left on the key ring. We advise that only the Car key is given and that you ensure you have a spare key which you take with you.

7.7Self Park

If the Car Park is labelled as a ‘Self-Park’ you will keep your keys, and your Car will remain in the same parking space for the duration of the Rental Period.

7.8Vans and Large Vehicles

Unless otherwise stated, we only accept bookings for cars and small vans (in both cases without trailers) at the standard rate shown. Please contact us before you make your booking if you wish to book larger vehicles, or vehicles with trailers, for a quote. If you park a vehicle larger than a car or small van, or a vehicle with a trailer without prior approval, you will likely incur an additional charge at the Car Park.

7.9Insurance and Liability

Please ensure that you do not leave any valuables in your Car. Any valuables are left strictly at your risk. Neither we nor the Provider will accept liability. Parking is always at the owner’s risk. In the unlikely event that you need to make a claim for loss or damage, you MUST notify the Provider at the time of collection and obtain written confirmation, as claims cannot be considered once your Car has left the site. The Provider will accept liability for proven acts of their own negligence.

7.10Your Car

It is your responsibility to ensure that your Car is roadworthy, holds a valid MOT certificate and is taxed for the duration of the Booking. Your Booking may be forfeited if this criteria is not met. We will not accept responsibility for mechanical, structural and electrical failure of any part of your Car, including but not limited to windscreens, glass, tyres and alloy wheels, howsoever caused.

8.1Invitations

Please ensure that you have the correct invitations for the lounge and terminal you require. You must print and take the invitations with you to the lounge as you may be refused entry without it.

8.2Lounge Location

Please remember to check the lounge location is accessible from the terminal you are travelling from and that the hours of operation match your travel plans. Please check with your travel provider before travelling. We will not be held liable for any lounge pass holder that has not booked the correct lounge for their flight. We will not refund any unused lounge passes.

8.3Lounge Rules

8.4Flights

It is your responsibility to ensure that you are at the aircraft boarding gate on time. We are not liable for any flight missed or delayed by any passenger using the lounge.

10.1We may end the Contract straight away by providing you with notice if:

10.2You may end the Contract immediately by providing us with written notice if we materially break the terms of the Contract.

10.3If the Contract ends early for any reason:

10.4Nothing in the Contract reduces your statutory rights. If we materially break the Contract by not doing what we agreed to, we must pay for foreseeable losses you suffer as a result. We will not be responsible for your foreseeable losses where you have been able to recover them from someone else. We will not pay for any indirect or unforeseeable losses.

11.1If you encounter a problem, please inform the Provider immediately to give them the opportunity to rectify the problem. If you do not advise the Provider at the time it may be difficult to pursue a complaint at a later stage. Our Providers will do their utmost to assist with any given request, however assistance cannot be guaranteed.

11.2If you would like to contact us, we will provide as much assistance as we can.

11.3Please Note: If you do not take these steps, it is very hard for us to deal with issues that are raised and we may not be able to fully resolve them. If you take these steps and wish to follow up your complaint when you get home, you must write to hello@enjoytravel.com within 28 days of your return. You will receive an acknowledgement of your email within 3 working days and we endeavour to answer all customer service queries within 28 days of receiving them. Sometimes we can experience delays if we are liaising with the suppliers. To help us process your query quicker please provide Enjoy Travel with your Booking number and include all paperwork from the supplier relating to the Booking if possible.