Durham Tees Valley Airport Parking

Frequently asked questions

Can I cancel my Durham Tees parking once I've booked?

Cancelling a booking is dependent on the type of product booked and the car park type as Non-flexible bookings cannot be cancelled at any time.

Flexible bookings can be cancelled any time after the booking is made, up to 24 hours before your booking arrival date.

There is a £10 cancellation fee, with the balance refunded. unless you took out the waiver fee when booking.

You can make the cancellation yourself by going to the help page and clicking on Cancel Booking

What is the Park Mark® Award?

Holders of the Park Mark® award have been risk assessed by a crime prevention officer from the local police. The Safer Parking Scheme is an initiative of the Association of Chief Police Officers and is managed by the British Parking Association.

How will I know that my booking has been confirmed?

We'll send you an email confirmation following your booking. This will confirm all the details of your booking, including a booking reference, so you can check that everything is ok.

If you didn't receive a booking confirmation email from us, please check your email provider spam/junk folder.

To re-send your booking confirmation, find your booking and select the 'Re-send booking confirmation' option.

Do I need to print my parking confirmation voucher?

It is important to have access to your Booking Confirmation, but you don’t have to print it. You must however ensure it is fully visible on your phone or device, so you can see all the information, directions and procedures you need to follow.

How can I get a copy of my confirmation voucher?

Booking Confirmations are sent upon completion of your booking, so if you don’t see it in your inbox please check your Junk/Spam folder in case it is there. 

You can view or print or resend your confirmation voucher yourself by going to our help section and clicking on  View Booking or Resend Confirmation Email.

If you do not have the booking reference number, you can email us, or call us.

Can I change the registration details on my booking?

There is no charge to amend your car details.

You can make the change yourself by going to our help section and clicking on Amend Booking.

Can I get a VAT receipt for my parking booking?

An invoice showing payment made will be sent to you by separate email from either Worldpay or from PayPal. 

We don't use the parking confirmation as a payment receipt, as they sometimes need to be handed over to the car park.  

You can get a VAT invoice by going to our Help page and clicking on Request VAT Invoice

Why is a weeks’ parking calculated as 8 days?

Most car parks charge per day or part thereof, i.e. they count the day you enter the car park and the day you leave. That means a 7 night trip is 8 calculated as days parking and a 14 night trip will be 15 days parking.

How early do I need to drop off my car to get to the Airport on time?

This will depend on the car park you book, but we recommend that you arrive to drop the car off at least minutes 30 minutes prior to your earliest check-in/bag drop time. 

How can I change my booking?

Vehicle Details We can update vehicle details at any point. There is no charge for amending vehicle details.

Dates & Times Most bookings can be changed up to 24 hours before the booked arrival date. However, if you have booked an option marked as Non-refundable or Saver then the dates and times on these options cannot be amended and the booking cannot be cancelled. We are unable to amend details with 24 hours of your booked arrival date.

To amend your booking visit the Help Section of our website by clicking here or Contact FHR and a member of our Reservations Team will be happy to assist with your enquiry.  

If my car breaks down on the day of travel, can I cancel my booking?

Unfortunately, we cannot offer a refund on bookings that aren’t used due to a vehicle breaking down.

What if my return flight to Durham Tees Valley airport is delayed?

It's not a problem if your flight back to Durham Tees Valley airport is delayed. Your car will be kept safe and you can pay for any additional parking at the car park when you return to collect your vehicle.