Manchester

We had both the evening meal & breakfast both were exceptional 👌 we also paid for late check out & booked transfers through the hotel we've done this once before & we're going to book everytime we go on holiday it was faultless. The rooms are very clean & bed & pillows add to a great night's sleep. Ten out of Ten.

Reception were on the ball as we're the restaurant staff. Unfortunately with only 1 person on the bar who spent time delivering food to rooms as well as attempting to serve behind the bar. Rooms along with the rest of the hotel needs some TLC as its all a bit tired. Having said that we would stay again as the price is reflective.

So easy to book and alter if necessary. Have used you several times and will in the future

Nice hotel close to shops, clean rooms only a short drive to the airport, great for relaxing before you travel on your holidays.

Rooms clean but sheets did not fit the bed. Too small... Bathroom clean but virtually impossible to have a shower as water pressure far too low

Really nice room. Efficient transport to and from terminal.

Great location for Manchester airport, hotel is looking very unkept and smell of damp and needs a refurbishment

Excellent stay, clean comforting . Very easy on-site parking . Excellent shuttle service to and from airport

Convenient for the airport parking but unfortunately hotel needs a update and a good clean and smells of damp, staff are very polite and helpful, food was ok

We had a lovely pre holiday stay.reception quick and efficient..taxi booked for morning.much better experience than other airport hotel stopovers.

We recently had the unpleasant experience of staying at this hotel.. Booked in 11th – 12th July arriving in the early hours of the morning, we were allocated Room 019 on the ground floor, the room had the following issues: The window did not close or lock, the room was grubby with sellotaped & bashed lamp shades – terrible first impression. In the morning we discovered the shower main head didn’t work and had to use the hand held hose, the bathroom was grubby and dirty looking. By this point it was 3am and pointless asking to swap rooms as I feared they would all be as bad. I have stayed in this hotel several times over the years and recommended it to others, however I will not be returning and can’t believe how shabby and unkempt it has become after becoming part of the Britannia Hotel chan. I spoke with reception on our departure and asked for a complaints form/procedure to be told you didn’t have one! The receptionist did take a note of my complaints as I spoke with her the maintenance man was also present – he proceeded to question everything I said! He stated the showers did work but they had several complaints about them – why not do something about this then? This was a disappointing end to our holiday to spend our final night in a grubby unkempt hotel and to be dismissed by the staff. I have made a complaint to the hotel - still awaiting a reply.

Lovely hotel... food and drink very expensive... handy for the airport... would stay again..

dinner bed and breakfast was bought and paid for, only breakfast was had. Due to being held up at the airport waiting for our luggage and my disabled uncle being finally collected off the plane after over 2 hours after landing, we arrived later than planned at the hotel, missed the dinner cut off by 10 minutes. It was no fault of ours or the hotel but there was no offer to even help us out at all. To make matters worse we had to repay for the rooms as they claimed the payment had not been taken, despite me having the proof of payment and the email from FHR.com. The money was refunded the next day as it was only a pre authorisation, very inconvenient. will not fly from Manchester airport again so there will be no need to stay here again. Poor

Very nice hotel and the staff are very friendly and helpful.

Very pleased with the accommodation, have stayed at this hotel several times before.

The hotel wad comfortable but the taxi service to the airport was expensive for a short journey also getting taxi back was difficult as they didn’t answer when they did was told half an hour wait. Will be using other hotel in future who have their own private bus.

Spent 1 night before a flight , plus 15 nights parking onsite, easy check in, standard room, clean, comfortable. Ate in the hotel restaurant that evening, decent food, a tad overpriced, but that’s the Hilton. All in all satisfying with our deal, big thing for us is the hotel don’t lay on a courtesy bus to the airport, but they are using a company(new)called CCP, it was only £8.40 return, very good, and reasonably priced.

Rather chaotic staff unaware of processes but just a bed for me .

Very easy for airport clean rooms easy to park and leave your car while you fly out abroad couldn’t find my booking when I got there but was sorted out I also find there seems to.be a lot of homeless and strange people in and out of hotel at night can be a bit off putting bar staff lovelly and breakfast plenty of choice

The hotel has emailed me stating they have not received any payment yet ?

Great experience

Spot on even during difficult times

I have stayed at this hotel many many time before when travelling from manchester airport, but I am sorry to say that I was very disappointed this time round, the bathroom was dirty with urine on the door and floor when we entered, the kettle had a crack in it so when it boiled the crack expanded the kettle to which boiling water leak ed out and the floor where I stepped out of the bed was all uneven and the breakfast offerrings where very poor, I understand that things would be different during these uncertain times but breakfast was so disappointing with cereal or a bacon/sausage very poor sandwich with a drink certainly was not value for the money u paid extra for breakfast, the taxi the hotel order for us travelling to the airport (club cars) was great however travelling back to hotel from airport was not good at all, the driver was rude, kept telling us her was there waiting for us when he wasn't, after calling him many times to try and find him he just kept hanging up on us club cars again, so after a 1hr wait in the end we ended up getting a taxi from street cars from outside the terminal , this experience has really made me question to if I would stay again (sorry)

Nice clean hotel and room was clean too, we did include breakfast with the room booking and was disappointed with the choice. We know that things have changed with Covid-19 but we both felt that including breakfast was not worth the price.