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ACE Meet & Greet LGW

Gatwick Airport Approved Meet & Greet Parking

  • North Terminal - Meet in Hampton by Hilton car park next to terminal
  • South Terminal - Meet in Orange Short term Multi-storey Car Park 3
  • Leave your keys
  • Gatwick approved company - Dated Photos taken on collection
  • Prices from just £51.00 per week
  • ACE Meet & Greet LGW has been rated 85.9%
    by 294 previous customers.
  • 90.3% of customers would book again.

Overview

ACE Meet & Greet LGWPark Mark Award

Meet and Greet Service

You will be met at the airport and your car will be taken to the secure car park by an insured driver and then delivered back to the terminal ready for collection on your return.

What is the drop-off procedure?

Please call ACE parking twenty minutes before arrival to your terminal on the number on your confirmation0 and select OPTION 1 - A uniformed ACE or Maple Manor Parking agent will handle the check-in and car movements at Gatwick Airport.

What is the pick-up procedure?

Please call ACE on the number on your confirmation0 once you have **collected your luggage and cleared customs** to request your vehicle returned. Early Returns: If you are returning ahead of schedule, please telephone ACE ASAP.

What security measures does the car park have?

Uses modern security systems such as alarms and/or CCTV and is regularly visited by a specially trained Police Officer to maintain their Park Mark award.Awarded: Park Mark, Safer Parking Award

What else do I need to know?

We only accept bookings for cars and small vans at the standard rate shown. If you wish to bring a larger vehicle there will be an additional charge and you will need to call us to book this. Trailers will not be accepted. ACE Parking is also unable to accept the following vehicles: Aston Martin, Ferrari, Rolls Royce, Bentley and Maserati. If you are delayed on return extra days parking are charged at £10 per day.

Address:

Gatwick (LGW) South Terminal Departure - Postcode RH6 0NP Gatwick (LGW) North Terminal Departure - Postcode RH6 0PJ

Reviews

Fantastic service again , many thanks.

Rating 5 out of 5

Book Again: Yes 14 Jul 2019 10:01 Verified Customer
Excellent value for money with top service.

Rating 5 out of 5

Book Again: Yes 14 Jul 2019 07:54 Verified Customer
Excellent service. Good price.

Rating 5 out of 5

Book Again: Yes 14 Jul 2019 07:54 Verified Customer
Great service both delivering and collecting my car. Staff were friendly and efficient and as the lift was out of order someone was available to take luggage up the stairs. Will use each time I travel from this terminal.

Rating 5 out of 5

Book Again: Yes 07 Jul 2019 20:19 Verified Customer
Very good service but on my return had to wait 30 minutes for car to be returned

Rating 4 out of 5

Book Again: Yes 25 Jun 2019 11:24 Verified Customer
So far as booking the stay was concerned it was well organised. Arrival was fine, but access from the car park to the Terminal involved climbing about 30 steps with two heavy suitcases, coats etc., because the lift was out of order. The situation was the same on return two weeks later. Not a happy experience for an 80 year old! Also it would have been good if arrangements had been made for trolleys to be available at the top of the stairs/ lift exit, to avoid carrying/ dragging the suitcases through the hotel, passageways, and into the departure area. This spoilt an otherwise pleasant experience. No complaints about the staff encountered.

Rating 4 out of 5

Book Again: Yes 18 Jun 2019 17:00 Verified Customer
Fast in, fast out. Couldn’t be better.

Rating 5 out of 5

Book Again: Yes 15 Jun 2019 10:03 Verified Customer
Unbelievably easy. Parking so close to terminal (North) and when I rang to collect my car it was already there. All extremely efficient and well organised.

Rating 5 out of 5

Book Again: Yes 11 Jun 2019 10:35 Verified Customer
Had to wait 40 minutes for car having made the phone call. Car was returned and it looked like it had been kept under a tree that shed debris and gluey substance. Not impressed. Not sure I would use again.

Rating 2 out of 5

Book Again: Yes 10 Jun 2019 10:08 Verified Customer
Excellent service, friendly staff

Rating 5 out of 5

Book Again: Yes 06 Jun 2019 21:34 Verified Customer
Excellent service - easy drop-off and collection. Friendly & helpful staff

Rating 5 out of 5

Book Again: Yes 03 Jun 2019 10:09 Verified Customer
very good efficient service and a good price too highly recommend

Rating 5 out of 5

Book Again: Yes 30 May 2019 13:32 Verified Customer
Brilliant service, would definitely use these guys again!

Rating 5 out of 5

Book Again: Yes 29 May 2019 12:08 Verified Customer
Arrival at North Terminal fine. Instructions said pick up on return at arrivals. Told on return to go to pick up at Hampton Hilton which was a nightmare to find despite asking four Gatwick staff. You need to give clear instructions for return especially if different from original advice. Without this problem your service would be 5 star!

Rating 3 out of 5

Book Again: Yes 28 May 2019 10:21 Verified Customer
First rate service. Easy to find and although busy we did not have to wait, either dropping off or collecting the car. Staff were friendly and efficient.

Rating 5 out of 5

Book Again: Yes 27 May 2019 10:45 Verified Customer
We stayed the night at the Hampton before our holiday so dropping the car off at the Hampton car park was perfect. Car was waiting for us when we returned

Rating 5 out of 5

Book Again: Yes 22 May 2019 20:35 Verified Customer
Great easy to find, easy to get into the airport and very simple and quick on your return, our car was ready and waiting, cannot get any better than that. Will book with them again!

Rating 5 out of 5

Book Again: Yes 19 May 2019 08:37 Verified Customer
Great drop off at Terminal North Gatwick. So easy to walk into terminal from car. No delays. Picking up from South Terminal we had a 20 minute wait. Was not expecting that! Thought it would be quicker however one of the attendants who saw we had been waiting longer than usual came and checked up that the car was on its way. It arrived shortly thereafter. Must have been a one off blip as have never had to wait before.

Rating 4 out of 5

Book Again: Yes 17 May 2019 10:10 Verified Customer
Used this company before and no complaints

Rating 5 out of 5

Book Again: Yes 13 May 2019 09:13 Verified Customer
Great service!

Rating 5 out of 5

Book Again: Yes 06 May 2019 07:54 Verified Customer
Great service. Conveniently close to airport and hassle free. Will use again.

Rating 5 out of 5

Book Again: Yes 05 May 2019 11:28 Verified Customer
I loved the location this time very close to terminal,in fact it was attached to the terminal. Will definitely use again. The staff were Knowledgeable and professional.

Rating 5 out of 5

Book Again: Yes 04 May 2019 10:25 Verified Customer
Works well dropping off and picking up from car park. Well signposted and efficient. On my return I phoned after picking up suitcase, by the time we got to the designated pick up in car park waited less than 5 minutes. Excellent service would use every time at LGW.

Rating 5 out of 5

Book Again: Yes 02 May 2019 12:06 Verified Customer
Quite the best meet and greet service we have had and we are lucky to have done quite a number. Dedicated drop off and collection point permanently staffed. Easy to drop the car off but sometimes the collection takes some time. Not in this case, car waiting for us. Superb, meaning I am unlikely to use another company ever again assuming their prices stay competitive.

Rating 5 out of 5

Book Again: Yes 29 Apr 2019 10:11 Verified Customer
Everything good with car but had to pay £4 to get out of car park

Rating 4 out of 5

Book Again: Yes 27 Apr 2019 11:57 Verified Customer

Map and Directions

Address:

Gatwick (LGW) South Terminal Departure - Postcode RH6 0NP Gatwick (LGW) North Terminal Departure - Postcode RH6 0PJ

Directions for ACE Meet & Greet LGW

Please be aware it is important to check traffic updates before you leave. There are long-term scheduled roadworks on the M23 near Gatwick Airport. These include overnight closures to the M23 and M23 Junction 10, that may affect your journey to the car park.

For more info please see: https://www.gatwickairport.com/to-and-from/driving/roadworks/

You no longer need to call Ace Parking on your way to Gatwick unless you are arriving more than 2 hours early or late.
Please just make sure you follow carefully the directions and arrival instructions below to the meeting point at your terminal. You can still call us if you need any help on the day of travel, otherwise just proceed to the dedicated meeting point below where our friendly staff will check your details and our drivers check over and park your car.
For help on the day, if needed, call Ace Parking on the number on your confirmation and select option 1. Please be sure to have your paperwork and or booking reference ready on arrival so that our friendly staff can identify you.

Directions & Arrival instructions

North Terminal- Sat. Nav. Postcode RH6 0NX (please follow directions below from the North Terminal roundabout)

Please note that the meeting point has recently changed and the new instructions are below

As you approach the North Terminal Roundabout follow the brown signs for 'Hampton-by-Hilton Hotel'. Drive past the Shell Fuel Station to the next roundabout and at that roundabout take the 2nd exit - still following the BROWN SIGNS for the 'Hampton-by-Hilton Hotel'.

Follow the road to the 'Hampton-by-Hilton Hotel' car park. AT THE BARRIER, PLEASE ENTER THE CODE "1992" to enter the dedicated Meet and Greet area. Drive to the far end of the car park where you will find the meeting point. Park in any of the reserved Ace Parking bays and make yourself known to our team who will check your car in and collect your keys.

South Terminal- Sat. Nav. Postcode RH6 0LL

As you drive in to the South Terminal, please stay in the right hand lane and follow signs for SHORT STAY & PICK UP. At the SHORT STAY barriers take a ticket which you will need to give to your driver. Drive in to the ORANGE CAR PARK and go up to LEVEL 1. At LEVEL 1 turn right and you will see the APPROVED OPERATOR AREA. Please park up in row D or E as near as you can to the lifts. Please make yourself known to the uniformed Ace (or Maple Manor) staff so that the necessary documentation can be completed with you promptly and you can proceed to check in.

Return Instructions
If you are returning ahead of schedule we must have at least 24 hrs notice to ensure that your vehicle is ready for you upon your return. As soon as you have collected all of your luggage and are ready to clear customs- Call Ace Parking on the number on your confirmation (select option 1) then proceed to arrivals. Be sure to look out for your car and have your documentation to hand as our driver will need to confirm your identity. Please be aware that if you are late in collecting your car, after your phone call to tell us you are ready for it, you may incur additional charges from the Short Stay Car Park.

North Terminal Please note that the North Terminal meeting point has recently changed - so please read directions carefully.

As you leave the North Terminal Customs area, head towards the Terminal's main exit doors. Just before the exit doors, take a lift to Level 1 following signs to the 'Hampton-by-Hilton Hotel'. Continue past the hotel reception, through the automatic doors and along the covered walkway to the car park / meeting point. Take the lift down to the ground floor (level 0) and exit the lift. As you enter the car park turn left where you will see the dedicated Ace Parking bays (numbered 1-35) where your car will be returned to.

South Terminal Please exit the terminal building and follow signs for the 'Short Stay Car Parks' (Orange Car Park 3). Your vehicle will be returned to the 'Approved Operator Area' in Orange Car Park 3 - level 1, ready for you to drive home.
Other Important Information
Due to ongoing works at Gatwick Airport Terminals, the meeting point might change whilst the works are being carried out and in such cases you will be advised when you call us prior to arrival or return.

Vehicle Restrictions
Parking is for cars only and cars must fit in to a standard sized parking space (2.4m wide x 4.8m long).
Extra charges will apply for cars that do not fit in to a standard parking space and must be arranged with Ace Parking prior to the drop off date.
Very large vehicles and minibuses may be refused if prior arrangements are not made. Minibuses / vehicles with more than 8 passenger seats cannot be accepted for Meet & Greet services.
Illegal Vehicles: It is your responsibility to make sure that your vehicle has road tax, holds a valid MOT certificate and is roadworthy / legal. If your car isn't legal and/or safe to drive, Ace Parking will not be able to drive it to the car park, and you will not be able to get a refund. Late Returns: If your return is delayed and you park for longer than you have booked, extra days parking will be charged at £10 per day or part day after your booked return date. Early Returns: If you are returning ahead of schedule, please telephone Ace Parking ASAP. They must have 24 hrs notice (or as much notice as possible) so that they can make sure the vehicle is ready and you are not kept waiting on your return.
Refunds cannot be given for part used bookings.
Meeting point subject to change: Due to ongoing work at both terminals at Gatwick, the 'Approved' meeting points could change on the day. You will be informed when you call if there are any changes that will affect you.
Vehicle Inspection: Please allow enough time for our driver to complete our check-in procedure and conduct the necessary photographic vehicle inspection on your arrival. This usually takes 3-4 minutes. Failure to leave adequate time for our driver to complete this may relinquish any claim for damage not recorded as a result. If you are running late this can be completed by our driver after you have left but before he or she moves your car.

Enter your postcode below to look up directions on Google Maps

Please note these directions should only be used as a guide.

Please note the location shown is the car drop-off point

Your Questions

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Questions

Hi, we are departing from south terminal but arriving back to north terminal. Will our car be greeted with us at north terminal on arrival or do we have to get to south terminal internally?Thank you for your question. You can be met at the South Terminal and have the car returned to the North.  You select your terminal details when making your reservation.
Can I use this service if my vehicle is a transit van (medium wheelbase, medium height roof)Vehicle Restrictions: Parking is for cars only and cars must fit in to a standard sized parking space (2.4m wide x 4.8m long). Extra charges will apply for cars that do not fit in to a standard parking space and must be arranged with ACE prior to the drop off date. Very large vehicles and minibuses may be refused if prior arrangements are not made. Minibuses / vehicles with more than 8 passenger seats cannot be accepted for Meet & Greet services.
is there a possibility for the car being picked up from the Hilton if you call ACE 10 minutes before you arrive at the airport they will meet you at the Hilton
Where will our car be kept while in your care? We will be travelling with only hand baggage, so will be looking for a quick departure from the airport and do not want a long wait for the car.The cars are stored about 2-3 miles from the airport so if you call when you are off the plane it shouldn't be a problemThe cars are stored about 2-3 miles from the airport so if you call when you are off the plane it shouldn't be a problem