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ACE Meet & Greet LGW

Gatwick Airport Approved Meet & Greet Parking

  • North Terminal - Meet in Hampton by Hilton car park next to terminal
  • South Terminal - Meet in Orange Short term Multi-storey Car Park 3
  • Leave your keys
  • Gatwick approved company - Dated Photos taken on collection
  • Prices from just £51.00 per week
  • ACE Meet & Greet LGW has been rated 85.6%
    by 273 previous customers.
  • 89.4% of customers would book again.

Overview

ACE Meet & Greet LGWPark Mark Award

Meet and Greet Service

You will be met at the airport and your car will be taken to the secure car park by an insured driver and then delivered back to the terminal ready for collection on your return.

What is the drop-off procedure?

Please call ACE parking twenty minutes before arrival to your terminal on the number on your confirmation0 and select OPTION 1 - A uniformed ACE or Maple Manor Parking agent will handle the check-in and car movements at Gatwick Airport.

What is the pick-up procedure?

Please call ACE on the number on your confirmation0 once you have **collected your luggage and cleared customs** to request your vehicle returned. Early Returns: If you are returning ahead of schedule, please telephone ACE ASAP.

What security measures does the car park have?

Uses modern security systems such as alarms and/or CCTV and is regularly visited by a specially trained Police Officer to maintain their Park Mark award.Awarded: Park Mark, Safer Parking Award

What else do I need to know?

We only accept bookings for cars and small vans at the standard rate shown. If you wish to bring a larger vehicle there will be an additional charge and you will need to call us to book this. Trailers will not be accepted. ACE Parking is also unable to accept the following vehicles: Aston Martin, Ferrari, Rolls Royce, Bentley and Maserati. If you are delayed on return extra days parking are charged at £10 per day.

Address:

Gatwick (LGW) South Terminal Departure - Postcode RH6 0NP Gatwick (LGW) North Terminal Departure - Postcode RH6 0PJ

Reviews

Great easy to find, easy to get into the airport and very simple and quick on your return, our car was ready and waiting, cannot get any better than that. Will book with them again!

Rating 5 out of 5

Book Again: Yes 19 May 2019 08:37 Verified Customer
Great drop off at Terminal North Gatwick. So easy to walk into terminal from car. No delays. Picking up from South Terminal we had a 20 minute wait. Was not expecting that! Thought it would be quicker however one of the attendants who saw we had been waiting longer than usual came and checked up that the car was on its way. It arrived shortly thereafter. Must have been a one off blip as have never had to wait before.

Rating 4 out of 5

Book Again: Yes 17 May 2019 10:10 Verified Customer
Used this company before and no complaints

Rating 5 out of 5

Book Again: Yes 13 May 2019 09:13 Verified Customer
Great service!

Rating 5 out of 5

Book Again: Yes 06 May 2019 07:54 Verified Customer
Great service. Conveniently close to airport and hassle free. Will use again.

Rating 5 out of 5

Book Again: Yes 05 May 2019 11:28 Verified Customer
I loved the location this time very close to terminal,in fact it was attached to the terminal. Will definitely use again. The staff were Knowledgeable and professional.

Rating 5 out of 5

Book Again: Yes 04 May 2019 10:25 Verified Customer
Works well dropping off and picking up from car park. Well signposted and efficient. On my return I phoned after picking up suitcase, by the time we got to the designated pick up in car park waited less than 5 minutes. Excellent service would use every time at LGW.

Rating 5 out of 5

Book Again: Yes 02 May 2019 12:06 Verified Customer
Quite the best meet and greet service we have had and we are lucky to have done quite a number. Dedicated drop off and collection point permanently staffed. Easy to drop the car off but sometimes the collection takes some time. Not in this case, car waiting for us. Superb, meaning I am unlikely to use another company ever again assuming their prices stay competitive.

Rating 5 out of 5

Book Again: Yes 29 Apr 2019 10:11 Verified Customer
Everything good with car but had to pay £4 to get out of car park

Rating 4 out of 5

Book Again: Yes 27 Apr 2019 11:57 Verified Customer
very good service would use again

Rating 5 out of 5

Book Again: Yes 13 Apr 2019 11:08 Verified Customer
Best yet. Easy drop off and the car was waiting for us when we returned. What more can you ask for? Really pleased with the service we received. Thank you.

Rating 5 out of 5

Book Again: Yes 04 Apr 2019 14:31 Verified Customer
A very good service but, we seem to be waiting longer for the delivery of our car on return these days. The meet and greet is not always booked in my name.

Rating 4 out of 5

Book Again: Yes 02 Apr 2019 14:29 Verified Customer
This was parking at the car park by Hampton by Hilton Hotel. It was so simple. We parked, handed in keys and were directed to a hotel lift about 15 m away. We walked in a straight line through the hotel lobby and arrive in the terminal, the EasyJet section. There were NO signs that told us we had to take a lift to the next floor to fine Virgin Atlantic and other airlines using North terminal! We called the number given on our return and when we got to the car park, there was our vehicle awaiting us. Easy Peasy! Will use it again without hesitation

Rating 5 out of 5

Book Again: Yes 25 Mar 2019 10:55 Verified Customer
You did what you promised and on time. The fellow when we came home was particularly helpful and I say "Thank you" to him.

Rating 5 out of 5

Book Again: Yes 23 Mar 2019 18:48 Verified Customer
Good service with minimal waiting time.

Rating 4 out of 5

Book Again: Yes 22 Mar 2019 10:01 Verified Customer
drop off was quick and easy 10/10 on return there was 20 minute wait for car to arrive at car park not as quick as other operators will go elsewhere for my next meet and greet parking

Rating 4 out of 5

Book Again: No 19 Mar 2019 12:07 Verified Customer
A short walk from the car park to departures and also the return. Car was waiting for us when we arrived back at the car park, just as I would have expected. However, the drivers seat which has multiple electrical adjustments had all been interfered with along with the door mirrors and it took ages to get everything back into the normal position again. The radio channels had been changed and the seat heaters left on, all of this for what must have been a short run to and from the car park. I felt that the driver had obviously been playing with the various features of my car which was unnecessary and inconvenient.

Rating 2 out of 5

Book Again: No 19 Mar 2019 10:16 Verified Customer
This booking was made by bookfhr.com (full marks to them by the way, I had to make changes due to a change of car and a flight time change by the airline and they did both with no problem) but the company involved at LGW was actually Maple Meet and Greet. It went off OK though Maple seemed a bit hit and miss, with no one obviously in charge in the drop-off area. On pick-up they also took a bit longer than their 15 minute target between my call from baggage claim and the car being delivered to the pick-up area. But otherwise, quite happy with their service and the helpful nature of their guys.

Rating 4 out of 5

Book Again: Yes 17 Mar 2019 17:29 Verified Customer
great service - the hotel car park was a great place for meet and greet service. It was all on time and easy - with helpful cheerful staff the only thing I would say is that unless one is travelling Easyjet its very confusing on leaving to hotel to no be on the departure level where the rest of the carriers are such as TUI. Al it needs to a sentence in the instructions to this effect.

Rating 5 out of 5

Book Again: Yes 11 Mar 2019 16:32 Verified Customer
Polite ,speedy service excellent will 100% use again

Rating 5 out of 5

Book Again: Yes 10 Mar 2019 12:09 Verified Customer
Efficient and good value

Rating 5 out of 5

Book Again: Yes 04 Mar 2019 10:18 Verified Customer
Excellent service, there were representatives at the drop off point which made it a fairly quick process, they had changed their name to Maple since I had booked so I was initially worried there was no one there if they could have let me know beforehand it would have been helpful. After I called them upon leaving customs it was around 20 minutes when we received the car so I was ok with that. The guy helped load my bags too which was extremely welcome. Al in all I was happy with the service I received.

Rating 5 out of 5

Book Again: Yes 26 Feb 2019 10:29 Verified Customer
All good worked really well. Only slight blip they said would valet car and they didn’t which is unusual for meet and greet

Rating 5 out of 5

Book Again: Yes 24 Feb 2019 11:40 Verified Customer
Everything went smoothly from delivery to collection and the car was in the same condition as supplied.

Rating 5 out of 5

Book Again: Yes 20 Feb 2019 10:14 Verified Customer
So quick and easy and near!

Rating 5 out of 5

Book Again: Yes 06 Feb 2019 20:13 Verified Customer

Map and Directions

Address:

Gatwick (LGW) South Terminal Departure - Postcode RH6 0NP Gatwick (LGW) North Terminal Departure - Postcode RH6 0PJ

Directions for ACE Meet & Greet LGW

Please be aware it is important to check traffic updates before you leave. There are long-term scheduled roadworks on the M23 near Gatwick Airport. These include overnight closures to the M23 and M23 Junction 10, that may affect your journey to the car park.

For more info please see: https://www.gatwickairport.com/to-and-from/driving/roadworks/

You no longer need to call Ace Parking on your way to Gatwick unless you are arriving more than 2 hours early or late.
Please just make sure you follow carefully the directions and arrival instructions below to the meeting point at your terminal. You can still call us if you need any help on the day of travel, otherwise just proceed to the dedicated meeting point below where our friendly staff will check your details and our drivers check over and park your car.
For help on the day, if needed, call Ace Parking on the number on your confirmation and select option 1. Please be sure to have your paperwork and or booking reference ready on arrival so that our friendly staff can identify you.

Directions & Arrival instructions

North Terminal- Sat. Nav. Postcode RH6 0NX (please follow directions below from the North Terminal roundabout)

Please note that the meeting point has recently changed and the new instructions are below

As you approach the North Terminal Roundabout follow the brown signs for 'Hampton-by-Hilton Hotel'. Drive past the Shell Fuel Station to the next roundabout and at that roundabout take the 2nd exit - still following the BROWN SIGNS for the 'Hampton-by-Hilton Hotel'.

Follow the road to the 'Hampton-by-Hilton Hotel' car park. AT THE BARRIER, PLEASE ENTER THE CODE "1992" to enter the dedicated Meet and Greet area. Drive to the far end of the car park where you will find the meeting point. Park in any of the reserved Ace Parking bays and make yourself known to our team who will check your car in and collect your keys.

South Terminal- Sat. Nav. Postcode RH6 0LL

As you drive in to the South Terminal, please stay in the right hand lane and follow signs for SHORT STAY & PICK UP. At the SHORT STAY barriers take a ticket which you will need to give to your driver. Drive in to the ORANGE CAR PARK and go up to LEVEL 1. At LEVEL 1 turn right and you will see the APPROVED OPERATOR AREA. Please park up in row D or E as near as you can to the lifts. Please make yourself known to the uniformed Ace (or Maple Manor) staff so that the necessary documentation can be completed with you promptly and you can proceed to check in.

Return Instructions
If you are returning ahead of schedule we must have at least 24 hrs notice to ensure that your vehicle is ready for you upon your return. As soon as you have collected all of your luggage and are ready to clear customs- Call Ace Parking on the number on your confirmation (select option 1) then proceed to arrivals. Be sure to look out for your car and have your documentation to hand as our driver will need to confirm your identity. Please be aware that if you are late in collecting your car, after your phone call to tell us you are ready for it, you may incur additional charges from the Short Stay Car Park.

North Terminal Please note that the North Terminal meeting point has recently changed - so please read directions carefully.

As you leave the North Terminal Customs area, head towards the Terminal's main exit doors. Just before the exit doors, take a lift to Level 1 following signs to the 'Hampton-by-Hilton Hotel'. Continue past the hotel reception, through the automatic doors and along the covered walkway to the car park / meeting point. Take the lift down to the ground floor (level 0) and exit the lift. As you enter the car park turn left where you will see the dedicated Ace Parking bays (numbered 1-35) where your car will be returned to.

South Terminal Please exit the terminal building and follow signs for the 'Short Stay Car Parks' (Orange Car Park 3). Your vehicle will be returned to the 'Approved Operator Area' in Orange Car Park 3 - level 1, ready for you to drive home.
Other Important Information
Due to ongoing works at Gatwick Airport Terminals, the meeting point might change whilst the works are being carried out and in such cases you will be advised when you call us prior to arrival or return.

Vehicle Restrictions
Parking is for cars only and cars must fit in to a standard sized parking space (2.4m wide x 4.8m long).
Extra charges will apply for cars that do not fit in to a standard parking space and must be arranged with Ace Parking prior to the drop off date.
Very large vehicles and minibuses may be refused if prior arrangements are not made. Minibuses / vehicles with more than 8 passenger seats cannot be accepted for Meet & Greet services.
Illegal Vehicles: It is your responsibility to make sure that your vehicle has road tax, holds a valid MOT certificate and is roadworthy / legal. If your car isn't legal and/or safe to drive, Ace Parking will not be able to drive it to the car park, and you will not be able to get a refund. Late Returns: If your return is delayed and you park for longer than you have booked, extra days parking will be charged at £10 per day or part day after your booked return date. Early Returns: If you are returning ahead of schedule, please telephone Ace Parking ASAP. They must have 24 hrs notice (or as much notice as possible) so that they can make sure the vehicle is ready and you are not kept waiting on your return.
Refunds cannot be given for part used bookings.
Meeting point subject to change: Due to ongoing work at both terminals at Gatwick, the 'Approved' meeting points could change on the day. You will be informed when you call if there are any changes that will affect you.
Vehicle Inspection: Please allow enough time for our driver to complete our check-in procedure and conduct the necessary photographic vehicle inspection on your arrival. This usually takes 3-4 minutes. Failure to leave adequate time for our driver to complete this may relinquish any claim for damage not recorded as a result. If you are running late this can be completed by our driver after you have left but before he or she moves your car.

Enter your postcode below to look up directions on Google Maps

Please note these directions should only be used as a guide.

Please note the location shown is the car drop-off point

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Questions

Can I use this service if my vehicle is a transit van (medium wheelbase, medium height roof)Vehicle Restrictions: Parking is for cars only and cars must fit in to a standard sized parking space (2.4m wide x 4.8m long). Extra charges will apply for cars that do not fit in to a standard parking space and must be arranged with ACE prior to the drop off date. Very large vehicles and minibuses may be refused if prior arrangements are not made. Minibuses / vehicles with more than 8 passenger seats cannot be accepted for Meet & Greet services.
is there a possibility for the car being picked up from the Hilton if you call ACE 10 minutes before you arrive at the airport they will meet you at the Hilton
Where will our car be kept while in your care? We will be travelling with only hand baggage, so will be looking for a quick departure from the airport and do not want a long wait for the car.The cars are stored about 2-3 miles from the airport so if you call when you are off the plane it shouldn't be a problemThe cars are stored about 2-3 miles from the airport so if you call when you are off the plane it shouldn't be a problem