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ACE Meet & Greet LGW

Gatwick Airport Approved Meet & Greet Parking

  • North Terminal - Meet in Hampton by Hilton car park next to terminal
  • South Terminal - Meet in Orange Short term Multi-storey Car Park 3
  • Leave your keys
  • Gatwick approved company - Dated Photos taken on collection
  • Prices from just £51.00 per week
  • ACE Meet & Greet LGW has been rated 85.1%
    by 313 previous customers.
  • 88.3% of customers would book again.

Overview

ACE Meet & Greet LGWPark Mark Award

Meet and Greet Service

You will be met at the airport and your car will be taken to the secure car park by an insured driver and then delivered back to the terminal ready for collection on your return.

What is the drop-off procedure?

Please call ACE parking twenty minutes before arrival to your terminal on the number on your confirmation0 and select OPTION 1 - A uniformed ACE or Maple Manor Parking agent will handle the check-in and car movements at Gatwick Airport.

What is the pick-up procedure?

Please call ACE on the number on your confirmation0 once you have **collected your luggage and cleared customs** to request your vehicle returned. Early Returns: If you are returning ahead of schedule, please telephone ACE ASAP.

What security measures does the car park have?

Uses modern security systems such as alarms and/or CCTV and is regularly visited by a specially trained Police Officer to maintain their Park Mark award.Awarded: Park Mark, Safer Parking Award

What else do I need to know?

We only accept bookings for cars and small vans at the standard rate shown. If you wish to bring a larger vehicle there will be an additional charge and you will need to call us to book this. Trailers will not be accepted. ACE Parking is also unable to accept the following vehicles: Aston Martin, Ferrari, Rolls Royce, Bentley and Maserati. If you are delayed on return extra days parking are charged at £10 per day.

Address:

Gatwick (LGW) South Terminal Departure - Postcode RH6 0NP Gatwick (LGW) North Terminal Departure - Postcode RH6 0PJ

Reviews

We were greeted by a very friendly and efficient man and all went smoothly. Even persuaded me to get a valet done whilst away. On return it did take 30 minutes for car to arrive which is much longer than I have usually had to wait. Same friendly efficient service -same man actually. Car very clean.

Rating 4 out of 5

Book Again: Yes 10 Sep 2019 10:16 Verified Customer
it was all excellent, easy to follow instructions and not expensive, would highly recommend

Rating 5 out of 5

Book Again: Yes 04 Sep 2019 14:20 Verified Customer
Easy to locate, no issues with handover and return instructions. Lift up to hotel level out of action on the day and carrying suitcases up stairs not easy for old folk!

Rating 4 out of 5

Book Again: Yes 03 Sep 2019 10:20 Verified Customer
Really easy when we dropped car off and speedy service. Some delay in getting keys for our car when we returned at 5am in the morning after a long day. Staff were working hard to reduce delays but too few staff available to deal with volume of people at that time of the morning.

Rating 4 out of 5

Book Again: Yes 31 Aug 2019 10:58 Verified Customer
Excellent service

Rating 5 out of 5

Book Again: Yes 30 Aug 2019 22:42 Verified Customer
It is a treat to be able to park the car at the Hilton and walk straight in to the departure hall at the North Terminal. However, I asked for the car to be cleaned on our return and it was done perfectly but the driver bringing back the car drove through mud and the car was splashed which was not removed after parking. Not at all happy with that.

Rating 5 out of 5

Book Again: Yes 22 Aug 2019 11:45 Verified Customer
Fine re pick up. Had to wait five to ten mins for the car on return even though I called as per the instructions. Then found it was far dirtier than I left it and there were some leaves inside too!

Rating 2 out of 5

Book Again: Yes 22 Aug 2019 10:00 Verified Customer
On arrival at Gatwick Airport the service was fine and we were asked if we wanted a car valet whilst away which we took up. On return it took over 30 minutes for them to bring the car to the meet & greet area and the car had water marks and the inside drivers floor mat was dirty so not a good service overall.

Rating 3 out of 5

Book Again: Yes 13 Aug 2019 14:54 Verified Customer
Great service. Dropped car off at Gatwick South Terminal and collected from North Terminal, car ready and waiting. Thoroughly recommend.

Rating 5 out of 5

Book Again: Yes 06 Aug 2019 13:29 Verified Customer
Excellent service both dropping off and picking up. Well done ACE meet and greet LGW

Rating 5 out of 5

Book Again: Yes 04 Aug 2019 16:35 Verified Customer
I've used Ace Meet and Greet on a number of occasions and they always provide excellent service. They are prompt, courteous and efficient and the drop off point is so convenient for the terminal. On my last visit we unexpectedly needed to drop the car off the evening before we had planned to drop it on the following morning so some 8 hours earlier. They could not have been more helpful in accommodating us needing to do this. I will definitely continue to use them and have no hesitation in recommending them.

Rating 5 out of 5

Book Again: Yes 27 Jul 2019 17:14 Verified Customer
No issues when dropping off car at the start of our holiday. Staff efficient and helpful. However, on our return our car was delivered to the North Terminal instead of the South. Waited over 45 minutes which was quite tiresome after a long flight. The couple in front of us had the same problem. The manager on site was very apologetic .

Rating 3 out of 5

Book Again: No 22 Jul 2019 14:21 Verified Customer
Works really well at North Terminak. No waiting

Rating 5 out of 5

Book Again: Yes 20 Jul 2019 10:09 Verified Customer
Very easy to book and change info. Easy process when leaving and collecting car.

Rating 5 out of 5

Book Again: Yes 19 Jul 2019 22:39 Verified Customer
Booking process is very easy and quick, great price. Information on booking is sent quickly and is very clear about directions etc. Staff at the greet were very polite and efficient and the drop off place is only several minutes easy walk to the terminal. On return the car was ready for us and we were on our way in a few seconds. Very good service.

Rating 5 out of 5

Book Again: Yes 15 Jul 2019 13:02 Verified Customer
Fantastic service again , many thanks.

Rating 5 out of 5

Book Again: Yes 14 Jul 2019 10:01 Verified Customer
Excellent value for money with top service.

Rating 5 out of 5

Book Again: Yes 14 Jul 2019 07:54 Verified Customer
Excellent service. Good price.

Rating 5 out of 5

Book Again: Yes 14 Jul 2019 07:54 Verified Customer
Great service both delivering and collecting my car. Staff were friendly and efficient and as the lift was out of order someone was available to take luggage up the stairs. Will use each time I travel from this terminal.

Rating 5 out of 5

Book Again: Yes 07 Jul 2019 20:19 Verified Customer
Very good service but on my return had to wait 30 minutes for car to be returned

Rating 4 out of 5

Book Again: Yes 25 Jun 2019 11:24 Verified Customer
So far as booking the stay was concerned it was well organised. Arrival was fine, but access from the car park to the Terminal involved climbing about 30 steps with two heavy suitcases, coats etc., because the lift was out of order. The situation was the same on return two weeks later. Not a happy experience for an 80 year old! Also it would have been good if arrangements had been made for trolleys to be available at the top of the stairs/ lift exit, to avoid carrying/ dragging the suitcases through the hotel, passageways, and into the departure area. This spoilt an otherwise pleasant experience. No complaints about the staff encountered.

Rating 4 out of 5

Book Again: Yes 18 Jun 2019 17:00 Verified Customer
Fast in, fast out. Couldn’t be better.

Rating 5 out of 5

Book Again: Yes 15 Jun 2019 10:03 Verified Customer
Unbelievably easy. Parking so close to terminal (North) and when I rang to collect my car it was already there. All extremely efficient and well organised.

Rating 5 out of 5

Book Again: Yes 11 Jun 2019 10:35 Verified Customer
Had to wait 40 minutes for car having made the phone call. Car was returned and it looked like it had been kept under a tree that shed debris and gluey substance. Not impressed. Not sure I would use again.

Rating 2 out of 5

Book Again: Yes 10 Jun 2019 10:08 Verified Customer
Excellent service, friendly staff

Rating 5 out of 5

Book Again: Yes 06 Jun 2019 21:34 Verified Customer

Map and Directions

Address:

Gatwick (LGW) South Terminal Departure - Postcode RH6 0NP Gatwick (LGW) North Terminal Departure - Postcode RH6 0PJ

Directions for ACE Meet & Greet LGW

Please be aware it is important to check traffic updates before you leave. There are long-term scheduled roadworks on the M23 near Gatwick Airport. These include overnight closures to the M23 and M23 Junction 10, that may affect your journey to the car park.

For more info please see: https://www.gatwickairport.com/to-and-from/driving/roadworks/

You no longer need to call Ace Parking on your way to Gatwick unless you are arriving more than 2 hours early or late.
Please just make sure you follow carefully the directions and arrival instructions below to the meeting point at your terminal. You can still call us if you need any help on the day of travel, otherwise just proceed to the dedicated meeting point below where our friendly staff will check your details and our drivers check over and park your car.
For help on the day, if needed, call Ace Parking on the number on your confirmation and select option 1. Please be sure to have your paperwork and or booking reference ready on arrival so that our friendly staff can identify you.

Directions & Arrival instructions

North Terminal- Sat. Nav. Postcode RH6 0NX (please follow directions below from the North Terminal roundabout)

Please note that the meeting point has recently changed and the new instructions are below

As you approach the North Terminal Roundabout follow the brown signs for 'Hampton-by-Hilton Hotel'. Drive past the Shell Fuel Station to the next roundabout and at that roundabout take the 2nd exit - still following the BROWN SIGNS for the 'Hampton-by-Hilton Hotel'.

Follow the road to the 'Hampton-by-Hilton Hotel' car park. AT THE BARRIER, PLEASE ENTER THE CODE "1992" to enter the dedicated Meet and Greet area. Drive to the far end of the car park where you will find the meeting point. Park in any of the reserved Ace Parking bays and make yourself known to our team who will check your car in and collect your keys.

South Terminal- Sat. Nav. Postcode RH6 0LL

As you drive in to the South Terminal, please stay in the right hand lane and follow signs for SHORT STAY & PICK UP. At the SHORT STAY barriers take a ticket which you will need to give to your driver. Drive in to the ORANGE CAR PARK and go up to LEVEL 1. At LEVEL 1 turn right and you will see the APPROVED OPERATOR AREA. Please park up in row D or E as near as you can to the lifts. Please make yourself known to the uniformed Ace (or Maple Manor) staff so that the necessary documentation can be completed with you promptly and you can proceed to check in.

Return Instructions
If you are returning ahead of schedule we must have at least 24 hrs notice to ensure that your vehicle is ready for you upon your return. As soon as you have collected all of your luggage and are ready to clear customs- Call Ace Parking on the number on your confirmation (select option 1) then proceed to arrivals. Be sure to look out for your car and have your documentation to hand as our driver will need to confirm your identity. Please be aware that if you are late in collecting your car, after your phone call to tell us you are ready for it, you may incur additional charges from the Short Stay Car Park.

North Terminal Please note that the North Terminal meeting point has recently changed - so please read directions carefully.

As you leave the North Terminal Customs area, head towards the Terminal's main exit doors. Just before the exit doors, take a lift to Level 1 following signs to the 'Hampton-by-Hilton Hotel'. Continue past the hotel reception, through the automatic doors and along the covered walkway to the car park / meeting point. Take the lift down to the ground floor (level 0) and exit the lift. As you enter the car park turn left where you will see the dedicated Ace Parking bays (numbered 1-35) where your car will be returned to.

South Terminal Please exit the terminal building and follow signs for the 'Short Stay Car Parks' (Orange Car Park 3). Your vehicle will be returned to the 'Approved Operator Area' in Orange Car Park 3 - level 1, ready for you to drive home.
Other Important Information
Due to ongoing works at Gatwick Airport Terminals, the meeting point might change whilst the works are being carried out and in such cases you will be advised when you call us prior to arrival or return.

Vehicle Restrictions
Parking is for cars only and cars must fit in to a standard sized parking space (2.4m wide x 4.8m long).
Extra charges will apply for cars that do not fit in to a standard parking space and must be arranged with Ace Parking prior to the drop off date.
Very large vehicles and minibuses may be refused if prior arrangements are not made. Minibuses / vehicles with more than 8 passenger seats cannot be accepted for Meet & Greet services.
Illegal Vehicles: It is your responsibility to make sure that your vehicle has road tax, holds a valid MOT certificate and is roadworthy / legal. If your car isn't legal and/or safe to drive, Ace Parking will not be able to drive it to the car park, and you will not be able to get a refund. Late Returns: If your return is delayed and you park for longer than you have booked, extra days parking will be charged at £10 per day or part day after your booked return date. Early Returns: If you are returning ahead of schedule, please telephone Ace Parking ASAP. They must have 24 hrs notice (or as much notice as possible) so that they can make sure the vehicle is ready and you are not kept waiting on your return.
Refunds cannot be given for part used bookings.
Meeting point subject to change: Due to ongoing work at both terminals at Gatwick, the 'Approved' meeting points could change on the day. You will be informed when you call if there are any changes that will affect you.
Vehicle Inspection: Please allow enough time for our driver to complete our check-in procedure and conduct the necessary photographic vehicle inspection on your arrival. This usually takes 3-4 minutes. Failure to leave adequate time for our driver to complete this may relinquish any claim for damage not recorded as a result. If you are running late this can be completed by our driver after you have left but before he or she moves your car.

Enter your postcode below to look up directions on Google Maps

Please note these directions should only be used as a guide.

Please note the location shown is the car drop-off point

Your Questions

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Questions

Hi, we are departing from south terminal but arriving back to north terminal. Will our car be greeted with us at north terminal on arrival or do we have to get to south terminal internally?Thank you for your question. You can be met at the South Terminal and have the car returned to the North.  You select your terminal details when making your reservation.
Can I use this service if my vehicle is a transit van (medium wheelbase, medium height roof)Vehicle Restrictions: Parking is for cars only and cars must fit in to a standard sized parking space (2.4m wide x 4.8m long). Extra charges will apply for cars that do not fit in to a standard parking space and must be arranged with ACE prior to the drop off date. Very large vehicles and minibuses may be refused if prior arrangements are not made. Minibuses / vehicles with more than 8 passenger seats cannot be accepted for Meet & Greet services.
is there a possibility for the car being picked up from the Hilton if you call ACE 10 minutes before you arrive at the airport they will meet you at the Hilton
Where will our car be kept while in your care? We will be travelling with only hand baggage, so will be looking for a quick departure from the airport and do not want a long wait for the car.The cars are stored about 2-3 miles from the airport so if you call when you are off the plane it shouldn't be a problemThe cars are stored about 2-3 miles from the airport so if you call when you are off the plane it shouldn't be a problem