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ACE Meet & Greet LGW

Gatwick Airport Approved Meet & Greet Parking

  • North Terminal - Meet in Sofitel Hotel Car Park
  • South Terminal - Meet in Orange Short term Multi-storey Car Park 3
  • Leave your keys
  • Gatwick approved company - Dated Photos taken on collection
  • Prices from just £51.00 per week
  • ACE Meet & Greet LGW has been rated 85.7%
    by 351 previous customers.
  • 89.6% of customers would book again.

Overview

ACE Meet & Greet LGWPark Mark Award

Meet and Greet Service

You will be met at the airport and your car will be taken to the secure car park by an insured driver and then delivered back to the terminal ready for collection on your return.

What is the drop-off procedure?

Please call ACE parking twenty minutes before arrival to your terminal on the number on your confirmation0 and select OPTION 1 - A uniformed ACE or Maple Manor Parking agent will handle the check-in and car movements at Gatwick Airport.

What is the pick-up procedure?

Please call ACE on the number on your confirmation0 once you have **collected your luggage and cleared customs** to request your vehicle returned. Early Returns: If you are returning ahead of schedule, please telephone ACE ASAP.

What security measures does the car park have?

Uses modern security systems such as alarms and/or CCTV and is regularly visited by a specially trained Police Officer to maintain their Park Mark award.Awarded: Park Mark, Safer Parking Award

What else do I need to know?

We only accept bookings for cars and small vans at the standard rate shown. If you wish to bring a larger vehicle there will be an additional charge and you will need to call us to book this. Trailers will not be accepted. ACE Parking is also unable to accept the following vehicles: Aston Martin, Ferrari, Rolls Royce, Bentley and Maserati. If you are delayed on return extra days parking are charged at £10 per day.

Address:

Gatwick (LGW) South Terminal Departure - Postcode RH6 0NP Gatwick (LGW) North Terminal Departure - Postcode RH6 0PJ

Reviews

Good reliable service & very prompt

Rating 5 out of 5

Book Again: Yes 28 Dec 2019 11:42 Verified Customer
Great service at a great price , very convenient drop off pick up location very friendly staff would definitely use again

Rating 5 out of 5

Book Again: Yes 21 Dec 2019 15:09 Verified Customer
Worked great both ways

Rating 5 out of 5

Book Again: Yes 20 Dec 2019 09:23 Verified Customer
Good experience throughout, Would certainly recommend

Rating 5 out of 5

Book Again: Yes 17 Dec 2019 21:38 Verified Customer
We book Meet and Greet services as we are disabled and not able to walk any distance. Historically Meet and Greet services have collected and returned our car at the kerbside outside of the airport terminal. This operator uses the car park of the Sofitel Hotel which is over 200 metres from the terminal, across two roads and at the far end of the hotel's car park. I understand that LGW have changed their rules for Meet and Greet operators - but we will be looking for a better alternative next time.

Rating 3 out of 5

Book Again: No 08 Dec 2019 10:17 Verified Customer
Great service spot on time

Rating 5 out of 5

Book Again: Yes 02 Dec 2019 15:18 Verified Customer
Very good service

Rating 5 out of 5

Book Again: Yes 01 Dec 2019 21:08 Verified Customer
Our flight was somewhat late yesterday arriving about 0555. Our baggage took forever to come It had been a heavy frost we understand on Thursday night, but even so it was over 45 minutes before our car came. I had phoned prior to departure to ensure you knew eta and the weather at this time of year if often very cold, so we were disappointed everything didn't go as smoothly as it had previously, and after a 13 hour flight we had to wait so long. Hope it won't happen on our next trip in January!

Rating 4 out of 5

Book Again: Yes 01 Dec 2019 13:15 Verified Customer
Everything ran like clockwork and the staff were courteous and friendly.

Rating 5 out of 5

Book Again: Yes 26 Nov 2019 11:01 Verified Customer
Good

Rating 4 out of 5

Book Again: Yes 16 Nov 2019 10:58 Verified Customer
Easy drop off. Return was complicated by a change of arrangements to pick up the car at the Sofitel car park which was further to walk outside. Staff were pleasant and car was warm!

Rating 5 out of 5

Book Again: Yes 10 Nov 2019 10:18 Verified Customer
Excellent setvice

Rating 5 out of 5

Book Again: Yes 09 Nov 2019 13:50 Verified Customer
Drop off was quick and efficient. Photos of car taken by polite staff. Car was returned promptly. Great service!

Rating 5 out of 5

Book Again: Yes 03 Nov 2019 07:47 Verified Customer
A little late returning car hence not full marks

Rating 4 out of 5

Book Again: Yes 01 Nov 2019 10:11 Verified Customer
On the the way out everything ran very smoothly, and on the whole this could be said for the return too. Our only complaint would be that having followed the providers instructions to only ring once we had collected our baggage, we were left waiting for our vehicle in the cold car park for almost 30 minutes.

Rating 3 out of 5

Book Again: Yes 29 Oct 2019 13:08 Verified Customer
No fuss. Staff ready and waiting on arrival. Car ready and waiting in return.

Rating 5 out of 5

Book Again: Yes 28 Oct 2019 11:35 Verified Customer
I have always been very pleased with my airport parking through FHR. It is easy , convenient , great prices, booking through FHR always runs so smoothly and takes the hassle away once you arrive at the airport. I would highly recommend to friends and family to use FHR for any of the services they provide

Rating 5 out of 5

Book Again: Yes 28 Oct 2019 06:27 Verified Customer
Good service and friendly helpful staff.

Rating 5 out of 5

Book Again: Yes 22 Oct 2019 16:03 Verified Customer
Very good as always , after Thomas Cook Collapse & awful journey home, it was nice to see car waiting

Rating 5 out of 5

Book Again: Yes 21 Oct 2019 18:24 Verified Customer
My judgement is clouded by the dirty state my car was returned to me I had valeted the inside before I Left the car and on return it was filthy mud everywhere Leaving and collecting the car was firstrate

Rating 2 out of 5

Book Again: No 21 Oct 2019 15:58 Verified Customer
Excellent parking, both on departure and arrival. Drop off was extremely easy and collection very fast even though we were early, Would definitely recommend and will use again.

Rating 5 out of 5

Book Again: Yes 17 Oct 2019 10:41 Verified Customer
This particular Meet-and-Greet service works very well for us, and ideal if flying Easyjet from North Terminal. Quick and efficient, and staff friendly and very helpful.

Rating 5 out of 5

Book Again: Yes 16 Oct 2019 17:18 Verified Customer
Very good car waiting on our return The best thing is, it,s right beside the airport. So not far to walk Especially if it’s raining.

Rating 5 out of 5

Book Again: Yes 13 Oct 2019 10:56 Verified Customer
Drop off was fast and very easy . On return rang and advised had landed told car on its way got to carpark 20 minute wait for car to appear so not really a meet and greet more a meet and wait will go elsewhere in future

Rating 3 out of 5

Book Again: Yes 08 Oct 2019 11:04 Verified Customer
The check in room ages - not many people but serving new arrivals whilst we were ignored despite having informed them of our arrival. Returning we had a long wait and then had to wait still longer whilst he slowly walked for a ticket. The car had been driven 20 miles.

Rating 3 out of 5

Book Again: Yes 06 Oct 2019 18:42 Verified Customer

Map and Directions

Address:

Gatwick (LGW) South Terminal Departure - Postcode RH6 0NP Gatwick (LGW) North Terminal Departure - Postcode RH6 0PJ

Directions for ACE Meet & Greet LGW

New location for North terminal

Please be aware it is important to check traffic updates before you leave. There are long-term scheduled roadworks on the M23 near Gatwick Airport. These include overnight closures to the M23 and M23 Junction 10, that may affect your journey to the car park.
For more info please see: https://www.gatwickairport.com/to-and-from/driving/roadworks/

You no longer need to call Ace Parking on your way to Gatwick unless you are arriving more than 2 hours early or late.
Please just make sure you follow carefully the directions and arrival instructions below to the meeting point at your terminal. You can still call us if you need any help on the day of travel, otherwise just proceed to the dedicated meeting point below where our friendly staff will check your details and our drivers check over and park your car.
For help on the day, if needed, call Ace Parking on the number on your confirmation and select option 1. Please be sure to have your paperwork and or booking reference ready on arrival so that our friendly staff can identify you.

Directions & Arrival instructions

North Terminal - Please note that the meeting point has recently changed and the new instructions are below
For Sat Nav's use post code RH6 0PJ but only as far as the Main North Terminal Roundabout
As you enter the North Terminal from the main roundabout, stay in the right-hand lane for "Drop Off and Hotels".
Keep in the right-hand lane following signs for "hotels" and "Sofitel Hotel".
Keep driving towards the Pedestrian traffic lights between the two hotels.
Turn right immediately after the traffic lights into the Sofitel Hotel Car Park.
Take a ticket from the barrier and keep it for our driver.
Once in the car park follow signs for Meet & Greet Operators
When you arrive in the dedicated Meet & Greet area, park in a Meet and Greet bay and look out for our uniformed staff.
If you need any help finding the meeting point then please call Ace Parking on the number on your confirmation 0 and select option 1

South Terminal- Sat. Nav. Postcode RH6 0LL

As you drive in to the South Terminal, please stay in the right hand lane and follow signs for SHORT STAY & PICK UP. At the SHORT STAY barriers take a ticket which you will need to give to your driver. Drive in to the ORANGE CAR PARK and go up to LEVEL 1. At LEVEL 1 turn right and you will see the APPROVED OPERATOR AREA. Please park up in row D or E as near as you can to the lifts. Please make yourself known to the uniformed Ace (or Maple Manor) staff so that the necessary documentation can be completed with you promptly and you can proceed to check in.

Return Instructions
If you are returning ahead of schedule we must have at least 24 hrs notice to ensure that your vehicle is ready for you upon your return. As soon as you have collected all of your luggage and are ready to clear customs- Call Ace Parking on the number on your confirmation (select option 1) then proceed to arrivals. Be sure to look out for your car and have your documentation to hand as our driver will need to confirm your identity. Please be aware that if you are late in collecting your car, after your phone call to tell us you are ready for it, you may incur additional charges from the Short Stay Car Park.

North Terminal - Please note that the North Terminal meeting point has recently changed - so please read directions carefully.
North Terminal Meeting Point from 1st November 2019:
As you exit North Terminal International Arrivals, turn right and exit the building. Once outside, cross both roads and keep heading straight ahead between the car parks, under the covered walkway to the main terminal forecourt. Once at the main terminal forecourt, you will see the Sofitel Hotel. Cross the road at the pedestrian lights and bear left through the Sofitel Hotel car park - following signs for Meet & Greet Operators located within the Hotel Car Park. Your car will be returned by our uniformed staff in the Meet and Greet Reception area.

Please be aware that if you call for your car and do not collect it within 20 minutes at the meeting point, you will be subject to the Short Stay charges thereafter. If you are returning earlier than the date or time that you booked, please contact Ace Parking ( the number on your confirmation (select option 1) 24 hours in advance to avoid any delays.

South Terminal Please exit the terminal building and follow signs for the 'Short Stay Car Parks' (Orange Car Park 3). Your vehicle will be returned to the 'Approved Operator Area' in Orange Car Park 3 - level 1, ready for you to drive home.
Other Important Information
Due to ongoing works at Gatwick Airport Terminals, the meeting point might change whilst the works are being carried out and in such cases you will be advised when you call us prior to arrival or return.

Vehicle Restrictions
Parking is for cars only and cars must fit in to a standard sized parking space (2.4m wide x 4.8m long).
Extra charges will apply for cars that do not fit in to a standard parking space and must be arranged with Ace Parking prior to the drop off date.
Very large vehicles and minibuses may be refused if prior arrangements are not made. Minibuses / vehicles with more than 8 passenger seats cannot be accepted for Meet & Greet services.
Illegal Vehicles: It is your responsibility to make sure that your vehicle has road tax, holds a valid MOT certificate and is roadworthy / legal. If your car isn't legal and/or safe to drive, Ace Parking will not be able to drive it to the car park, and you will not be able to get a refund. Late Returns: If your return is delayed and you park for longer than you have booked, extra days parking will be charged at £10 per day or part day after your booked return date. Early Returns: If you are returning ahead of schedule, please telephone Ace Parking ASAP. They must have 24 hrs notice (or as much notice as possible) so that they can make sure the vehicle is ready and you are not kept waiting on your return.
Refunds cannot be given for part used bookings.
Meeting point subject to change: Due to ongoing work at both terminals at Gatwick, the 'Approved' meeting points could change on the day. You will be informed when you call if there are any changes that will affect you.
Vehicle Inspection: Please allow enough time for our driver to complete our check-in procedure and conduct the necessary photographic vehicle inspection on your arrival. This usually takes 3-4 minutes. Failure to leave adequate time for our driver to complete this may relinquish any claim for damage not recorded as a result. If you are running late this can be completed by our driver after you have left but before he or she moves your car.

Enter your postcode below to look up directions on Google Maps

Please note these directions should only be used as a guide.

Please note the location shown is the car drop-off point

Your Questions

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Questions

Hi, we are departing from south terminal but arriving back to north terminal. Will our car be greeted with us at north terminal on arrival or do we have to get to south terminal internally?Thank you for your question. You can be met at the South Terminal and have the car returned to the North.  You select your terminal details when making your reservation.
Can I use this service if my vehicle is a transit van (medium wheelbase, medium height roof)Vehicle Restrictions: Parking is for cars only and cars must fit in to a standard sized parking space (2.4m wide x 4.8m long). Extra charges will apply for cars that do not fit in to a standard parking space and must be arranged with ACE prior to the drop off date. Very large vehicles and minibuses may be refused if prior arrangements are not made. Minibuses / vehicles with more than 8 passenger seats cannot be accepted for Meet & Greet services.
is there a possibility for the car being picked up from the Hilton if you call ACE 10 minutes before you arrive at the airport they will meet you at the Hilton
Where will our car be kept while in your care? We will be travelling with only hand baggage, so will be looking for a quick departure from the airport and do not want a long wait for the car.The cars are stored about 2-3 miles from the airport so if you call when you are off the plane it shouldn't be a problemThe cars are stored about 2-3 miles from the airport so if you call when you are off the plane it shouldn't be a problem