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ACE Meet & Greet LGW

Gatwick Airport Approved Meet & Greet Parking

  • North Terminal - Meet in Sofitel Hotel Car Park
  • South Terminal - Meet in Orange Short term Multi-storey Car Park 3
  • Leave your keys
  • Gatwick approved company - Dated Photos taken on collection
  • Prices from just £51.00 per week
  • ACE Meet & Greet LGW has been rated 85.5%
    by 339 previous customers.
  • 89.4% of customers would book again.

Overview

ACE Meet & Greet LGWPark Mark Award

Meet and Greet Service

You will be met at the airport and your car will be taken to the secure car park by an insured driver and then delivered back to the terminal ready for collection on your return.

What is the drop-off procedure?

Please call ACE parking twenty minutes before arrival to your terminal on the number on your confirmation0 and select OPTION 1 - A uniformed ACE or Maple Manor Parking agent will handle the check-in and car movements at Gatwick Airport.

What is the pick-up procedure?

Please call ACE on the number on your confirmation0 once you have **collected your luggage and cleared customs** to request your vehicle returned. Early Returns: If you are returning ahead of schedule, please telephone ACE ASAP.

What security measures does the car park have?

Uses modern security systems such as alarms and/or CCTV and is regularly visited by a specially trained Police Officer to maintain their Park Mark award.Awarded: Park Mark, Safer Parking Award

What else do I need to know?

We only accept bookings for cars and small vans at the standard rate shown. If you wish to bring a larger vehicle there will be an additional charge and you will need to call us to book this. Trailers will not be accepted. ACE Parking is also unable to accept the following vehicles: Aston Martin, Ferrari, Rolls Royce, Bentley and Maserati. If you are delayed on return extra days parking are charged at £10 per day.

Address:

Gatwick (LGW) South Terminal Departure - Postcode RH6 0NP Gatwick (LGW) North Terminal Departure - Postcode RH6 0PJ

Reviews

A little late returning car hence not full marks

Rating 4 out of 5

Book Again: Yes 01 Nov 2019 10:11 Verified Customer
On the the way out everything ran very smoothly, and on the whole this could be said for the return too. Our only complaint would be that having followed the providers instructions to only ring once we had collected our baggage, we were left waiting for our vehicle in the cold car park for almost 30 minutes.

Rating 3 out of 5

Book Again: Yes 29 Oct 2019 13:08 Verified Customer
No fuss. Staff ready and waiting on arrival. Car ready and waiting in return.

Rating 5 out of 5

Book Again: Yes 28 Oct 2019 11:35 Verified Customer
I have always been very pleased with my airport parking through FHR. It is easy , convenient , great prices, booking through FHR always runs so smoothly and takes the hassle away once you arrive at the airport. I would highly recommend to friends and family to use FHR for any of the services they provide

Rating 5 out of 5

Book Again: Yes 28 Oct 2019 06:27 Verified Customer
Good service and friendly helpful staff.

Rating 5 out of 5

Book Again: Yes 22 Oct 2019 16:03 Verified Customer
Very good as always , after Thomas Cook Collapse & awful journey home, it was nice to see car waiting

Rating 5 out of 5

Book Again: Yes 21 Oct 2019 18:24 Verified Customer
My judgement is clouded by the dirty state my car was returned to me I had valeted the inside before I Left the car and on return it was filthy mud everywhere Leaving and collecting the car was firstrate

Rating 2 out of 5

Book Again: No 21 Oct 2019 15:58 Verified Customer
Excellent parking, both on departure and arrival. Drop off was extremely easy and collection very fast even though we were early, Would definitely recommend and will use again.

Rating 5 out of 5

Book Again: Yes 17 Oct 2019 10:41 Verified Customer
This particular Meet-and-Greet service works very well for us, and ideal if flying Easyjet from North Terminal. Quick and efficient, and staff friendly and very helpful.

Rating 5 out of 5

Book Again: Yes 16 Oct 2019 17:18 Verified Customer
Very good car waiting on our return The best thing is, it,s right beside the airport. So not far to walk Especially if it’s raining.

Rating 5 out of 5

Book Again: Yes 13 Oct 2019 10:56 Verified Customer
Drop off was fast and very easy . On return rang and advised had landed told car on its way got to carpark 20 minute wait for car to appear so not really a meet and greet more a meet and wait will go elsewhere in future

Rating 3 out of 5

Book Again: Yes 08 Oct 2019 11:04 Verified Customer
The check in room ages - not many people but serving new arrivals whilst we were ignored despite having informed them of our arrival. Returning we had a long wait and then had to wait still longer whilst he slowly walked for a ticket. The car had been driven 20 miles.

Rating 3 out of 5

Book Again: Yes 06 Oct 2019 18:42 Verified Customer
Great price, professional, simple to use, easy to contact. We paid for the valet, it was a shame the windscreen was so smeared, made it slightly difficult to see on the way home. Other than that was great service as always

Rating 5 out of 5

Book Again: Yes 05 Oct 2019 10:02 Verified Customer
Excellent service. Very efficient

Rating 5 out of 5

Book Again: Yes 02 Oct 2019 10:08 Verified Customer
professional and quick service

Rating 5 out of 5

Book Again: Yes 29 Sep 2019 15:39 Verified Customer
I’ve used your services now about five times, it must be good because I keep coming back but there’s only one point I could bring up, is that the last couple of times after arriving back from a flight all you want is to get into your car and get home as it’s been a long day , so the last thing you want is having to change every setting in your car i.e. door mirrors, seating and I’m not just on about forwards or backwards it’s Tilts and even the radio has been reprogrammed, so after about 10 minutes re-fixing the car to myself again Before I can finally leave ! That’s the only reason I did not give you five stars Just four,Other than that it’s a brilliant service. Regards Mick

Rating 4 out of 5

Book Again: Yes 27 Sep 2019 17:15 Verified Customer
Great service, would use again

Rating 5 out of 5

Book Again: Yes 27 Sep 2019 11:33 Verified Customer
Easy, quick on arrival. 10 min wait for pick up.

Rating 5 out of 5

Book Again: Yes 22 Sep 2019 10:02 Verified Customer
Used a few times very easy

Rating 5 out of 5

Book Again: Yes 21 Sep 2019 14:26 Verified Customer
Good customer service and easy to find the drop off point. Slight delay in return of the car but the plane had come in early so that was to be expected I suppose. No damage to the car and no extra mileage either so I would say that it was well worth the cost. I think the only comment I might make was that it would have been helpful if the driver could have given a heads up that the sliproad to the M23 north was closed and then I wouldnt have to had to sit in a traffic queue for 40 mins. Might be something that could be helpful to other drivers in future if they are aware of closures close to the airport.

Rating 5 out of 5

Book Again: Yes 20 Sep 2019 18:27 Verified Customer
Would have been 5 star except had to wait just about 1/2 an hour for car to arrive (from making phone call on the way out with baggage).

Rating 4 out of 5

Book Again: Yes 17 Sep 2019 19:11 Verified Customer
Outward collection was fine however would not use again as had to wait 45 mins for the return of our vehicle

Rating 3 out of 5

Book Again: No 14 Sep 2019 12:40 Verified Customer
Drop off excellent service. Had to wait 20 mins for car pick up on our return.

Rating 4 out of 5

Book Again: Yes 13 Sep 2019 12:04 Verified Customer
We were greeted by a very friendly and efficient man and all went smoothly. Even persuaded me to get a valet done whilst away. On return it did take 30 minutes for car to arrive which is much longer than I have usually had to wait. Same friendly efficient service -same man actually. Car very clean.

Rating 4 out of 5

Book Again: Yes 10 Sep 2019 10:16 Verified Customer
it was all excellent, easy to follow instructions and not expensive, would highly recommend

Rating 5 out of 5

Book Again: Yes 04 Sep 2019 14:20 Verified Customer

Map and Directions

Address:

Gatwick (LGW) South Terminal Departure - Postcode RH6 0NP Gatwick (LGW) North Terminal Departure - Postcode RH6 0PJ

Directions for ACE Meet & Greet LGW

New location for North terminal

Please be aware it is important to check traffic updates before you leave. There are long-term scheduled roadworks on the M23 near Gatwick Airport. These include overnight closures to the M23 and M23 Junction 10, that may affect your journey to the car park.
For more info please see: https://www.gatwickairport.com/to-and-from/driving/roadworks/

You no longer need to call Ace Parking on your way to Gatwick unless you are arriving more than 2 hours early or late.
Please just make sure you follow carefully the directions and arrival instructions below to the meeting point at your terminal. You can still call us if you need any help on the day of travel, otherwise just proceed to the dedicated meeting point below where our friendly staff will check your details and our drivers check over and park your car.
For help on the day, if needed, call Ace Parking on the number on your confirmation and select option 1. Please be sure to have your paperwork and or booking reference ready on arrival so that our friendly staff can identify you.

Directions & Arrival instructions

North Terminal - Please note that the meeting point has recently changed and the new instructions are below
For Sat Nav's use post code RH6 0PJ but only as far as the Main North Terminal Roundabout
As you enter the North Terminal from the main roundabout, stay in the right-hand lane for "Drop Off and Hotels".
Keep in the right-hand lane following signs for "hotels" and "Sofitel Hotel".
Keep driving towards the Pedestrian traffic lights between the two hotels.
Turn right immediately after the traffic lights into the Sofitel Hotel Car Park.
Take a ticket from the barrier and keep it for our driver.
Once in the car park follow signs for Meet & Greet Operators
When you arrive in the dedicated Meet & Greet area, park in a Meet and Greet bay and look out for our uniformed staff.
If you need any help finding the meeting point then please call Ace Parking on the number on your confirmation 0 and select option 1

South Terminal- Sat. Nav. Postcode RH6 0LL

As you drive in to the South Terminal, please stay in the right hand lane and follow signs for SHORT STAY & PICK UP. At the SHORT STAY barriers take a ticket which you will need to give to your driver. Drive in to the ORANGE CAR PARK and go up to LEVEL 1. At LEVEL 1 turn right and you will see the APPROVED OPERATOR AREA. Please park up in row D or E as near as you can to the lifts. Please make yourself known to the uniformed Ace (or Maple Manor) staff so that the necessary documentation can be completed with you promptly and you can proceed to check in.

Return Instructions
If you are returning ahead of schedule we must have at least 24 hrs notice to ensure that your vehicle is ready for you upon your return. As soon as you have collected all of your luggage and are ready to clear customs- Call Ace Parking on the number on your confirmation (select option 1) then proceed to arrivals. Be sure to look out for your car and have your documentation to hand as our driver will need to confirm your identity. Please be aware that if you are late in collecting your car, after your phone call to tell us you are ready for it, you may incur additional charges from the Short Stay Car Park.

North Terminal - Please note that the North Terminal meeting point has recently changed - so please read directions carefully.
North Terminal Meeting Point from 1st November 2019:
As you exit North Terminal International Arrivals, turn right and exit the building. Once outside, cross both roads and keep heading straight ahead between the car parks, under the covered walkway to the main terminal forecourt. Once at the main terminal forecourt, you will see the Sofitel Hotel. Cross the road at the pedestrian lights and bear left through the Sofitel Hotel car park - following signs for Meet & Greet Operators located within the Hotel Car Park. Your car will be returned by our uniformed staff in the Meet and Greet Reception area.

Please be aware that if you call for your car and do not collect it within 20 minutes at the meeting point, you will be subject to the Short Stay charges thereafter. If you are returning earlier than the date or time that you booked, please contact Ace Parking ( the number on your confirmation (select option 1) 24 hours in advance to avoid any delays.

South Terminal Please exit the terminal building and follow signs for the 'Short Stay Car Parks' (Orange Car Park 3). Your vehicle will be returned to the 'Approved Operator Area' in Orange Car Park 3 - level 1, ready for you to drive home.
Other Important Information
Due to ongoing works at Gatwick Airport Terminals, the meeting point might change whilst the works are being carried out and in such cases you will be advised when you call us prior to arrival or return.

Vehicle Restrictions
Parking is for cars only and cars must fit in to a standard sized parking space (2.4m wide x 4.8m long).
Extra charges will apply for cars that do not fit in to a standard parking space and must be arranged with Ace Parking prior to the drop off date.
Very large vehicles and minibuses may be refused if prior arrangements are not made. Minibuses / vehicles with more than 8 passenger seats cannot be accepted for Meet & Greet services.
Illegal Vehicles: It is your responsibility to make sure that your vehicle has road tax, holds a valid MOT certificate and is roadworthy / legal. If your car isn't legal and/or safe to drive, Ace Parking will not be able to drive it to the car park, and you will not be able to get a refund. Late Returns: If your return is delayed and you park for longer than you have booked, extra days parking will be charged at £10 per day or part day after your booked return date. Early Returns: If you are returning ahead of schedule, please telephone Ace Parking ASAP. They must have 24 hrs notice (or as much notice as possible) so that they can make sure the vehicle is ready and you are not kept waiting on your return.
Refunds cannot be given for part used bookings.
Meeting point subject to change: Due to ongoing work at both terminals at Gatwick, the 'Approved' meeting points could change on the day. You will be informed when you call if there are any changes that will affect you.
Vehicle Inspection: Please allow enough time for our driver to complete our check-in procedure and conduct the necessary photographic vehicle inspection on your arrival. This usually takes 3-4 minutes. Failure to leave adequate time for our driver to complete this may relinquish any claim for damage not recorded as a result. If you are running late this can be completed by our driver after you have left but before he or she moves your car.

Enter your postcode below to look up directions on Google Maps

Please note these directions should only be used as a guide.

Please note the location shown is the car drop-off point

Your Questions

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Questions

Hi, we are departing from south terminal but arriving back to north terminal. Will our car be greeted with us at north terminal on arrival or do we have to get to south terminal internally?Thank you for your question. You can be met at the South Terminal and have the car returned to the North.  You select your terminal details when making your reservation.
Can I use this service if my vehicle is a transit van (medium wheelbase, medium height roof)Vehicle Restrictions: Parking is for cars only and cars must fit in to a standard sized parking space (2.4m wide x 4.8m long). Extra charges will apply for cars that do not fit in to a standard parking space and must be arranged with ACE prior to the drop off date. Very large vehicles and minibuses may be refused if prior arrangements are not made. Minibuses / vehicles with more than 8 passenger seats cannot be accepted for Meet & Greet services.
is there a possibility for the car being picked up from the Hilton if you call ACE 10 minutes before you arrive at the airport they will meet you at the Hilton
Where will our car be kept while in your care? We will be travelling with only hand baggage, so will be looking for a quick departure from the airport and do not want a long wait for the car.The cars are stored about 2-3 miles from the airport so if you call when you are off the plane it shouldn't be a problemThe cars are stored about 2-3 miles from the airport so if you call when you are off the plane it shouldn't be a problem