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ACE Meet & Greet LGW

Gatwick Airport Approved Meet & Greet Parking

  • North Terminal - Meet in Hampton by Hilton car park next to terminal
  • South Terminal - Meet in Orange Short term Multi-storey Car Park 3
  • Leave your keys
  • Gatwick approved company - Dated Photos taken on collection
  • Prices from just £51.00 per week
  • ACE Meet & Greet LGW has been rated 85.4%
    by 283 previous customers.
  • 89.5% of customers would book again.

Overview

ACE Meet & Greet LGWPark Mark Award

Meet and Greet Service

You will be met at the airport and your car will be taken to the secure car park by an insured driver and then delivered back to the terminal ready for collection on your return.

What is the drop-off procedure?

Please call ACE parking twenty minutes before arrival to your terminal on the number on your confirmation0 and select OPTION 1 - A uniformed ACE or Maple Manor Parking agent will handle the check-in and car movements at Gatwick Airport.

What is the pick-up procedure?

Please call ACE on the number on your confirmation0 once you have **collected your luggage and cleared customs** to request your vehicle returned. Early Returns: If you are returning ahead of schedule, please telephone ACE ASAP.

What security measures does the car park have?

Uses modern security systems such as alarms and/or CCTV and is regularly visited by a specially trained Police Officer to maintain their Park Mark award.Awarded: Park Mark, Safer Parking Award

What else do I need to know?

We only accept bookings for cars and small vans at the standard rate shown. If you wish to bring a larger vehicle there will be an additional charge and you will need to call us to book this. Trailers will not be accepted. ACE Parking is also unable to accept the following vehicles: Aston Martin, Ferrari, Rolls Royce, Bentley and Maserati. If you are delayed on return extra days parking are charged at £10 per day.

Address:

Gatwick (LGW) South Terminal Departure - Postcode RH6 0NP Gatwick (LGW) North Terminal Departure - Postcode RH6 0PJ

Reviews

We were very happy with all aspects of our recent meet and greet service. Unfortunately our flight back was delayed, so we had to wait longer than usual for our car to be returned ... there were a lot of travellers waiting at the same time! However, we were on our way home considerably more quickly than would have been the case if we had had to catch a bus to a car park. The car was as we left it, which is what one would expect from a "reputable" meet & greet company. Thank you.

Rating 5 out of 5

Book Again: Yes 29 Sep 2017 13:49 Verified Customer
Drop off not well signed and pick-up we had to wait 20 minutes for our car to be delivered to us.

Rating 4 out of 5

Book Again: Yes 06 Aug 2017 13:35 Verified Customer
Just brilliant... especially as I booked in the an extra day in error! Will definitely be using again.

Rating 5 out of 5

Book Again: Yes 25 Jul 2017 11:59 Verified Customer
Great service, met at the terminal on arrival and the car was there within 10 mins of phoning the company

Rating 5 out of 5

Book Again: Yes 21 Jul 2017 21:57 Verified Customer
Good service generally but a bit of a wait when we returned at 11:00pm.

Rating 4 out of 5

Book Again: Yes 23 Jun 2017 21:27 Verified Customer
Dropped the car off no problem but when I returned the car it had scratches on roof , I then opened my boot and the parcel shelf fell out (one of the black clip was no longer there, my car is relatively new) Upon arrival I called as instructed but found I was waiting 15/20 minutes for it to arrive, I might have well used the shuttle service provided by other companies and cheaper. I've used meet and greet many times but this company wouldn't be one I'd use again

Rating 2 out of 5

Book Again: No 31 May 2017 07:55 Verified Customer
I was not happy with the company Firstly when we arrived there was no Ace parking staff I had to give the car keys to a guy from Maple Manor Parking which was strange When we arrived back I phoned when we had picked up our luggage they told us to go to the car park where we dropped the car off ,we waited over half an hour I had to ring them twice to find out where the car was.Other people who arrived after us got their cars in about ten minutes.My husband is disabled and in a wheelchair and it was very cold ,I had to speak to one of the staff from Maple Manor Parking to try to find out what was going on ,may I say this was at 10.30pm at night so it was not busy,I cannot understand how come it took such a long time for them to return our car from the time I called them it was almost an hour.I will not be using them again or recommending them to anyone else.

Rating 1 out of 5

Book Again: No 20 May 2017 16:58 Verified Customer
Very efficient service.

Rating 5 out of 5

Book Again: Yes 20 May 2017 11:22 Verified Customer
Smooth transactions-do it again

Rating 5 out of 5

Book Again: Yes 18 May 2017 07:50 Verified Customer
Always professional. Car drop off easy. Only 2 miles on car when I picked up. First time we had to wait for the car. Normally my car is waiting for me. Had to wait 10 mins. This is not normal. I think they were busy at 3.30 in morning

Rating 4 out of 5

Book Again: Yes 07 May 2017 17:51 Verified Customer
I like meeting in the carparks but did not like the exit having to go all the way around again

Rating 4 out of 5

Book Again: Yes 02 May 2017 16:58 Verified Customer
No delays on arrival at airport or when picking up car on our return. People that collected and delivered the car were polite and friendly. Overall a very good service. Thank you

Rating 5 out of 5

30 Mar 2017 20:35 Verified Customer
All as smooth as ever!

Rating 5 out of 5

06 Mar 2017 18:47 Verified Customer
Excellent and cheap meet and greet service. Drove to level 1 to drop off area and car driven off, then returned, after a 5minute wait. Car in good condition.

Rating 5 out of 5

06 Mar 2017 17:51 Verified Customer
I have used this company several times and overall it is brilliant. Very easy to drop off and on return I didn't have to wait no more than 10 minutes. Excellent service

Rating 4 out of 5

22 Feb 2017 16:12 Verified Customer
Generally a very good service. Quick drop off, but we felt we had to wait too long for the car to be returned to the short term parking on our return (approx 20 minutes)

Rating 4 out of 5

16 Feb 2017 17:32 Verified Customer
Great service. Used many times without any complaint or problem. Prompt collection and return. Thanks

Rating 5 out of 5

07 Feb 2017 12:54 Verified Customer
My car was not in the short term car park when I arrived back at Gatwick, which was disappointing. I know my flight was slightly delayed - but I wanted to get back to my family after arriving late in the evening on a rainy night. The delay wasn't long - but I paid to have the car waiting for me in the car park, and that's what I expected.

Rating 3 out of 5

02 Feb 2017 10:20 Verified Customer
This is the first time that we have used Ace meet and greet and although the service is very much the same as the others we felt the friendliness compared to the others we have used was lacking. Also as I have mentioned on numerous occasions is that there is no facility on the website to say that you are stopping at a hotel overnight and that the inbound flight number is irrelevant. I believe that the operator was informed of this but they had no record of it and seemed a bit offhand when I told them. They also wanted five pounds to deliver the car to the premier inn when previously this was done FOC.

Rating 3 out of 5

01 Feb 2017 10:18 Verified Customer
It all worked very smoothly - could not fault the service

Rating 5 out of 5

23 Jan 2017 10:23 Verified Customer
Although we struggled to find the drop off as it had moved from the location provided, the service was efficient within easy walking distance of the terminal. Upon return our car was delivered within ten minutes of calling the reception desk. All in all a reliable and friendly service.

Rating 4 out of 5

12 Jan 2017 14:05 Verified Customer
Very satisfied, we've traveled meet and greet many times, and this was by far the best.

Rating 5 out of 5

04 Jan 2017 11:49 Verified Customer
We have used this service several times before and always received excellent service.as we did this time. Our only disappointment was finding we had rather a long walk through the hotel into the airport (I have difficulty walking ). However this is temporary and I was told it is whilst airport work is going on.

Rating 4 out of 5

02 Jan 2017 14:56 Verified Customer
I have always used FHR for my parking for both business and pleasure, having always enjoyed excellent service. This was the first time I have used them for parking at Gatwick and was equally pleased with the service. The parking is very conveniently located adjacent to the Hilton Hampton entrance, providing direct access to the North Terminal building, which is especially useful if it is raining.

Rating 5 out of 5

01 Jan 2017 13:38 Verified Customer
Fantastic service, staff extremely helpful, easy to find and easy access to the departure lounge Pick was also great no problems, would use again and would highly recommend Thank you

Rating 5 out of 5

29 Dec 2016 10:21 Verified Customer

Map and Directions

Address:

Gatwick (LGW) South Terminal Departure - Postcode RH6 0NP Gatwick (LGW) North Terminal Departure - Postcode RH6 0PJ

Directions for ACE Meet & Greet LGW

Please be aware it is important to check traffic updates before you leave. There are long-term scheduled roadworks on the M23 near Gatwick Airport. These include overnight closures to the M23 and M23 Junction 10, that may affect your journey to the car park.

For more info please see: https://www.gatwickairport.com/to-and-from/driving/roadworks/

You no longer need to call Ace Parking on your way to Gatwick unless you are arriving more than 2 hours early or late.
Please just make sure you follow carefully the directions and arrival instructions below to the meeting point at your terminal. You can still call us if you need any help on the day of travel, otherwise just proceed to the dedicated meeting point below where our friendly staff will check your details and our drivers check over and park your car.
For help on the day, if needed, call Ace Parking on the number on your confirmation and select option 1. Please be sure to have your paperwork and or booking reference ready on arrival so that our friendly staff can identify you.

Directions & Arrival instructions

North Terminal- Sat. Nav. Postcode RH6 0NX (please follow directions below from the North Terminal roundabout)

Please note that the meeting point has recently changed and the new instructions are below

As you approach the North Terminal Roundabout follow the brown signs for 'Hampton-by-Hilton Hotel'. Drive past the Shell Fuel Station to the next roundabout and at that roundabout take the 2nd exit - still following the BROWN SIGNS for the 'Hampton-by-Hilton Hotel'.

Follow the road to the 'Hampton-by-Hilton Hotel' car park. AT THE BARRIER, PLEASE ENTER THE CODE "1992" to enter the dedicated Meet and Greet area. Drive to the far end of the car park where you will find the meeting point. Park in any of the reserved Ace Parking bays and make yourself known to our team who will check your car in and collect your keys.

South Terminal- Sat. Nav. Postcode RH6 0LL

As you drive in to the South Terminal, please stay in the right hand lane and follow signs for SHORT STAY & PICK UP. At the SHORT STAY barriers take a ticket which you will need to give to your driver. Drive in to the ORANGE CAR PARK and go up to LEVEL 1. At LEVEL 1 turn right and you will see the APPROVED OPERATOR AREA. Please park up in row D or E as near as you can to the lifts. Please make yourself known to the uniformed Ace (or Maple Manor) staff so that the necessary documentation can be completed with you promptly and you can proceed to check in.

Return Instructions
If you are returning ahead of schedule we must have at least 24 hrs notice to ensure that your vehicle is ready for you upon your return. As soon as you have collected all of your luggage and are ready to clear customs- Call Ace Parking on the number on your confirmation (select option 1) then proceed to arrivals. Be sure to look out for your car and have your documentation to hand as our driver will need to confirm your identity. Please be aware that if you are late in collecting your car, after your phone call to tell us you are ready for it, you may incur additional charges from the Short Stay Car Park.

North Terminal Please note that the North Terminal meeting point has recently changed - so please read directions carefully.

As you leave the North Terminal Customs area, head towards the Terminal's main exit doors. Just before the exit doors, take a lift to Level 1 following signs to the 'Hampton-by-Hilton Hotel'. Continue past the hotel reception, through the automatic doors and along the covered walkway to the car park / meeting point. Take the lift down to the ground floor (level 0) and exit the lift. As you enter the car park turn left where you will see the dedicated Ace Parking bays (numbered 1-35) where your car will be returned to.

South Terminal Please exit the terminal building and follow signs for the 'Short Stay Car Parks' (Orange Car Park 3). Your vehicle will be returned to the 'Approved Operator Area' in Orange Car Park 3 - level 1, ready for you to drive home.
Other Important Information
Due to ongoing works at Gatwick Airport Terminals, the meeting point might change whilst the works are being carried out and in such cases you will be advised when you call us prior to arrival or return.

Vehicle Restrictions
Parking is for cars only and cars must fit in to a standard sized parking space (2.4m wide x 4.8m long).
Extra charges will apply for cars that do not fit in to a standard parking space and must be arranged with Ace Parking prior to the drop off date.
Very large vehicles and minibuses may be refused if prior arrangements are not made. Minibuses / vehicles with more than 8 passenger seats cannot be accepted for Meet & Greet services.
Illegal Vehicles: It is your responsibility to make sure that your vehicle has road tax, holds a valid MOT certificate and is roadworthy / legal. If your car isn't legal and/or safe to drive, Ace Parking will not be able to drive it to the car park, and you will not be able to get a refund. Late Returns: If your return is delayed and you park for longer than you have booked, extra days parking will be charged at £10 per day or part day after your booked return date. Early Returns: If you are returning ahead of schedule, please telephone Ace Parking ASAP. They must have 24 hrs notice (or as much notice as possible) so that they can make sure the vehicle is ready and you are not kept waiting on your return.
Refunds cannot be given for part used bookings.
Meeting point subject to change: Due to ongoing work at both terminals at Gatwick, the 'Approved' meeting points could change on the day. You will be informed when you call if there are any changes that will affect you.
Vehicle Inspection: Please allow enough time for our driver to complete our check-in procedure and conduct the necessary photographic vehicle inspection on your arrival. This usually takes 3-4 minutes. Failure to leave adequate time for our driver to complete this may relinquish any claim for damage not recorded as a result. If you are running late this can be completed by our driver after you have left but before he or she moves your car.

Enter your postcode below to look up directions on Google Maps

Please note these directions should only be used as a guide.

Please note the location shown is the car drop-off point

Your Questions

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Questions

Can I use this service if my vehicle is a transit van (medium wheelbase, medium height roof)Vehicle Restrictions: Parking is for cars only and cars must fit in to a standard sized parking space (2.4m wide x 4.8m long). Extra charges will apply for cars that do not fit in to a standard parking space and must be arranged with ACE prior to the drop off date. Very large vehicles and minibuses may be refused if prior arrangements are not made. Minibuses / vehicles with more than 8 passenger seats cannot be accepted for Meet & Greet services.
is there a possibility for the car being picked up from the Hilton if you call ACE 10 minutes before you arrive at the airport they will meet you at the Hilton
Where will our car be kept while in your care? We will be travelling with only hand baggage, so will be looking for a quick departure from the airport and do not want a long wait for the car.The cars are stored about 2-3 miles from the airport so if you call when you are off the plane it shouldn't be a problemThe cars are stored about 2-3 miles from the airport so if you call when you are off the plane it shouldn't be a problem