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ACE Meet & Greet LGW

Gatwick Airport Approved Meet & Greet Parking

  • North Terminal - Meet in Sofitel Hotel Car Park
  • South Terminal - Meet in Orange Short term Multi-storey Car Park 3
  • Leave your keys
  • Gatwick approved company - Dated Photos taken on collection
  • Prices from just £51.00 per week
  • ACE Meet & Greet LGW has been rated 86.0%
    by 363 previous customers.
  • 89.7% of customers would book again.

Overview

ACE Meet & Greet LGWPark Mark Award

Meet and Greet Service

You will be met at the airport and your car will be taken to the secure car park by an insured driver and then delivered back to the terminal ready for collection on your return.

What is the drop-off procedure?

Please call ACE parking twenty minutes before arrival to your terminal on the number on your confirmation0 and select OPTION 1 - A uniformed ACE or Maple Manor Parking agent will handle the check-in and car movements at Gatwick Airport.

What is the pick-up procedure?

Please call ACE on the number on your confirmation0 once you have **collected your luggage and cleared customs** to request your vehicle returned. Early Returns: If you are returning ahead of schedule, please telephone ACE ASAP.

What security measures does the car park have?

Uses modern security systems such as alarms and/or CCTV and is regularly visited by a specially trained Police Officer to maintain their Park Mark award.Awarded: Park Mark, Safer Parking Award

What else do I need to know?

We only accept bookings for cars and small vans at the standard rate shown. If you wish to bring a larger vehicle there will be an additional charge and you will need to call us to book this. Trailers will not be accepted. ACE Parking is also unable to accept the following vehicles: Aston Martin, Ferrari, Rolls Royce, Bentley and Maserati. If you are delayed on return extra days parking are charged at £10 per day.

Address:

Gatwick (LGW) South Terminal Departure - Postcode RH6 0NP Gatwick (LGW) North Terminal Departure - Postcode RH6 0PJ

Reviews

Excellent service, there were representatives at the drop off point which made it a fairly quick process, they had changed their name to Maple since I had booked so I was initially worried there was no one there if they could have let me know beforehand it would have been helpful. After I called them upon leaving customs it was around 20 minutes when we received the car so I was ok with that. The guy helped load my bags too which was extremely welcome. Al in all I was happy with the service I received.

Rating 5 out of 5

Book Again: Yes 26 Feb 2019 10:29 Verified Customer
All good worked really well. Only slight blip they said would valet car and they didn’t which is unusual for meet and greet

Rating 5 out of 5

Book Again: Yes 24 Feb 2019 11:40 Verified Customer
Everything went smoothly from delivery to collection and the car was in the same condition as supplied.

Rating 5 out of 5

Book Again: Yes 20 Feb 2019 10:14 Verified Customer
So quick and easy and near!

Rating 5 out of 5

Book Again: Yes 06 Feb 2019 20:13 Verified Customer
Not happy due to change in location. Not proper meet and greet with baby when it’s at Hampton by Hilton . Used for years and now will change operator .

Rating 2 out of 5

Book Again: No 04 Feb 2019 10:14 Verified Customer
It all worked better than we had expected! Only slight snag on our return was the levels marked in the car park. One has to go up to level 1! Temperatures when we landed were -6C and we were told to be patient as cars had to be defrosted, so we waited a few minutes

Rating 5 out of 5

Book Again: Yes 01 Feb 2019 10:45 Verified Customer
This was the first time we have used ACE and we were impressed with the service. It was an easy drop off process - the bays in the South Terminal short stay Car Park were easy to find and so near to the terminal. On our return we waited around 20 mins from phone call in baggage hall to the car arriving at the spot we had dropped it, and it was in the same condition as we left it. Okay, it’s not instant, but still quicker than most other options.

Rating 4 out of 5

Book Again: Yes 28 Jan 2019 09:17 Verified Customer
Excellent service, I have used them on many occasions, very competitive prices and will continue to use them for my bookings.

Rating 5 out of 5

Book Again: Yes 22 Jan 2019 11:21 Verified Customer
Ticked most of the boxes. However the Hampton drop off zone is not so convenient especially if you have luggage and the weather is bad

Rating 4 out of 5

Book Again: Yes 18 Jan 2019 12:03 Verified Customer
Excellent service and use them again.

Rating 5 out of 5

Book Again: Yes 31 Dec 2018 10:09 Verified Customer
Need to answer telephones quicker

Rating 3 out of 5

Book Again: Yes 27 Nov 2018 10:52 Verified Customer
Well organised and worked very well. The only reason it is not 5* is the very cramped entry/exit and parking area, otherwise I thought it a very good service.

Rating 4 out of 5

Book Again: Yes 17 Nov 2018 09:57 Verified Customer
very good and reliable

Rating 5 out of 5

Book Again: Yes 15 Nov 2018 20:54 Verified Customer
I used the meet and greet service with Ace meet and greet at Gatwick North terminal. Totally stress free and straightforward process from beginning to end. Thank you very much for a fantastic and cost effective service.

Rating 5 out of 5

Book Again: Yes 14 Nov 2018 10:06 Verified Customer
Worked perfectly, and efficiently and SO pleased that you are again offering the service from the Hampton by Hilton parking ......It allows for such a quick drop-off and pick-up, particularly with Easyjet flights. Please continue this service!

Rating 5 out of 5

Book Again: Yes 11 Nov 2018 12:05 Verified Customer
Very poor service. Would not use this operator again. Outbound was good, but on return we had to wait over 30 minutes from calling to the car arriving. This was at 10 pm at night, so the airport was not that busy. Driver said he had to de-ice the car. Even if true, surely that should have been done in advance. This was a premium meet and greet so car should be dispatched immediately on calling and our wait in car park no more than 5 minutes.

Rating 1 out of 5

Book Again: No 02 Nov 2018 10:07 Verified Customer
Good service well done.

Rating 4 out of 5

Book Again: Yes 29 Oct 2018 11:41 Verified Customer
Very easy and good service. Only thing to point is you still need to walk until you reach airport and the most difficult thing is lift, which is small and you need to wait in a queue when you are with luggage’s and buggy. For me is easy to drop in front of the terminal and walk straight to the desk. During return was suck a pleasure that gentleman cares and was very warm inside a car while outside is chilling:) thank you

Rating 4 out of 5

Book Again: Yes 27 Oct 2018 10:45 Verified Customer
Waited only a couple of minutes at drop off. Car was ready and waiting on return to South terminal. Excellent

Rating 5 out of 5

Book Again: Yes 26 Oct 2018 10:13 Verified Customer
Extremely prompt once we parked and staff ready for our arrival. Excellent directions and steps to meet your team. I was very impressed on collection as once I called after baggage collection car was waiting for us. I would highly recommend ACE meet and greet parking for Gatwick.

Rating 5 out of 5

Book Again: Yes 18 Oct 2018 15:42 Verified Customer
very pleased with the complete service thanks

Rating 5 out of 5

Book Again: Yes 15 Oct 2018 14:37 Verified Customer
Very easy & will definitely use them again

Rating 5 out of 5

Book Again: Yes 14 Oct 2018 10:45 Verified Customer
New situation for North Terminal drop off and pick up is just fine, and operators are very helpful and courteous.

Rating 5 out of 5

Book Again: Yes 13 Oct 2018 21:03 Verified Customer
Easy to find. Quick and easy exchange. Close to check in. Car waiting on return. Polite staff. Please ask them not to fiddle with the radio and headrests though. Will definetely use them again.

Rating 5 out of 5

Book Again: Yes 12 Oct 2018 17:53 Verified Customer
Fantastic service. Really easy to find and so close to the terminal. Helpful staff too will definately use again.

Rating 5 out of 5

Book Again: Yes 12 Oct 2018 11:14 Verified Customer

Map and Directions

Address:

Gatwick (LGW) South Terminal Departure - Postcode RH6 0NP Gatwick (LGW) North Terminal Departure - Postcode RH6 0PJ

Directions for ACE Meet & Greet LGW

Please call the chauffeur on the number on your confirmation 0 option 1 when you are 15 minutes away from the airport to confirm your imminent arrival

New location for North terminal

Please be aware it is important to check traffic updates before you leave. There are long-term scheduled roadworks on the M23 near Gatwick Airport. These include overnight closures to the M23 and M23 Junction 10, that may affect your journey to the car park.
For more info please see: https://www.gatwickairport.com/to-and-from/driving/roadworks/

You no longer need to call Ace Parking on your way to Gatwick unless you are arriving more than 2 hours early or late.
Please just make sure you follow carefully the directions and arrival instructions below to the meeting point at your terminal. You can still call us if you need any help on the day of travel, otherwise just proceed to the dedicated meeting point below where our friendly staff will check your details and our drivers check over and park your car.
For help on the day, if needed, call Ace Parking on the number on your confirmation and select option 1. Please be sure to have your paperwork and or booking reference ready on arrival so that our friendly staff can identify you.

Directions & Arrival instructions

North Terminal - Please note that the meeting point has recently changed and the new instructions are below
For Sat Nav's use post code RH6 0PJ but only as far as the Main North Terminal Roundabout
As you enter the North Terminal from the main roundabout, stay in the right-hand lane for "Drop Off and Hotels".
Keep in the right-hand lane following signs for "hotels" and "Sofitel Hotel".
Keep driving towards the Pedestrian traffic lights between the two hotels.
Turn right immediately after the traffic lights into the Sofitel Hotel Car Park.
Take a ticket from the barrier and keep it for our driver.
Once in the car park follow signs for Meet & Greet Operators
When you arrive in the dedicated Meet & Greet area, park in a Meet and Greet bay and look out for our uniformed staff.
If you need any help finding the meeting point then please call Ace Parking on the number on your confirmation 0 and select option 1

South Terminal- Sat. Nav. Postcode RH6 0LL

As you drive in to the South Terminal, please stay in the right hand lane and follow signs for SHORT STAY & PICK UP. At the SHORT STAY barriers take a ticket which you will need to give to your driver. Drive in to the ORANGE CAR PARK and go up to LEVEL 1. At LEVEL 1 turn right and you will see the APPROVED OPERATOR AREA. Please park up in row D or E as near as you can to the lifts. Please make yourself known to the uniformed Ace (or Maple Manor) staff so that the necessary documentation can be completed with you promptly and you can proceed to check in.

Return Instructions
If you are returning ahead of schedule we must have at least 24 hrs notice to ensure that your vehicle is ready for you upon your return. As soon as you have collected all of your luggage and are ready to clear customs- Call Ace Parking on the number on your confirmation (select option 1) then proceed to arrivals. Be sure to look out for your car and have your documentation to hand as our driver will need to confirm your identity. Please be aware that if you are late in collecting your car, after your phone call to tell us you are ready for it, you may incur additional charges from the Short Stay Car Park.

North Terminal - Please note that the North Terminal meeting point has recently changed - so please read directions carefully.
North Terminal Meeting Point from 1st November 2019:
As you exit North Terminal International Arrivals, turn right and exit the building. Once outside, cross both roads and keep heading straight ahead between the car parks, under the covered walkway to the main terminal forecourt. Once at the main terminal forecourt, you will see the Sofitel Hotel. Cross the road at the pedestrian lights and bear left through the Sofitel Hotel car park - following signs for Meet & Greet Operators located within the Hotel Car Park. Your car will be returned by our uniformed staff in the Meet and Greet Reception area.

Please be aware that if you call for your car and do not collect it within 20 minutes at the meeting point, you will be subject to the Short Stay charges thereafter. If you are returning earlier than the date or time that you booked, please contact Ace Parking ( the number on your confirmation (select option 1) 24 hours in advance to avoid any delays.

South Terminal Please exit the terminal building and follow signs for the 'Short Stay Car Parks' (Orange Car Park 3). Your vehicle will be returned to the 'Approved Operator Area' in Orange Car Park 3 - level 1, ready for you to drive home.
Other Important Information
Due to ongoing works at Gatwick Airport Terminals, the meeting point might change whilst the works are being carried out and in such cases you will be advised when you call us prior to arrival or return.

Vehicle Restrictions
Parking is for cars only and cars must fit in to a standard sized parking space (2.4m wide x 4.8m long).
Extra charges will apply for cars that do not fit in to a standard parking space and must be arranged with Ace Parking prior to the drop off date.
Very large vehicles and minibuses may be refused if prior arrangements are not made. Minibuses / vehicles with more than 8 passenger seats cannot be accepted for Meet & Greet services.
Illegal Vehicles: It is your responsibility to make sure that your vehicle has road tax, holds a valid MOT certificate and is roadworthy / legal. If your car isn't legal and/or safe to drive, Ace Parking will not be able to drive it to the car park, and you will not be able to get a refund. Late Returns: If your return is delayed and you park for longer than you have booked, extra days parking will be charged at £10 per day or part day after your booked return date. Early Returns: If you are returning ahead of schedule, please telephone Ace Parking ASAP. They must have 24 hrs notice (or as much notice as possible) so that they can make sure the vehicle is ready and you are not kept waiting on your return.
Refunds cannot be given for part used bookings.
Meeting point subject to change: Due to ongoing work at both terminals at Gatwick, the 'Approved' meeting points could change on the day. You will be informed when you call if there are any changes that will affect you.
Vehicle Inspection: Please allow enough time for our driver to complete our check-in procedure and conduct the necessary photographic vehicle inspection on your arrival. This usually takes 3-4 minutes. Failure to leave adequate time for our driver to complete this may relinquish any claim for damage not recorded as a result. If you are running late this can be completed by our driver after you have left but before he or she moves your car.

Enter your postcode below to look up directions on Google Maps

Please note these directions should only be used as a guide.

Please note the location shown is the car drop-off point

Your Questions

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Questions

Hi, we are departing from south terminal but arriving back to north terminal. Will our car be greeted with us at north terminal on arrival or do we have to get to south terminal internally?Thank you for your question. You can be met at the South Terminal and have the car returned to the North.  You select your terminal details when making your reservation.
Can I use this service if my vehicle is a transit van (medium wheelbase, medium height roof)Vehicle Restrictions: Parking is for cars only and cars must fit in to a standard sized parking space (2.4m wide x 4.8m long). Extra charges will apply for cars that do not fit in to a standard parking space and must be arranged with ACE prior to the drop off date. Very large vehicles and minibuses may be refused if prior arrangements are not made. Minibuses / vehicles with more than 8 passenger seats cannot be accepted for Meet & Greet services.
is there a possibility for the car being picked up from the Hilton if you call ACE 10 minutes before you arrive at the airport they will meet you at the Hilton
Where will our car be kept while in your care? We will be travelling with only hand baggage, so will be looking for a quick departure from the airport and do not want a long wait for the car.The cars are stored about 2-3 miles from the airport so if you call when you are off the plane it shouldn't be a problemThe cars are stored about 2-3 miles from the airport so if you call when you are off the plane it shouldn't be a problem