MBW Meet and Greet - T2, T3, T5 only

Very impressed with the service. We flew out of T5, nice to drop the keys at the desk (none of this phoning when you are 30 mins away). Came back to T2, called to say we were through passport etc and 15 minutes later, the car was brought to us.

Great service as always

Have used them many times before and the service had always been quick and efficient. This time however on our return from a 10 hour flight there was no-one at the desk and we had to wait some time before our car was delivered back.

Have used them several times and have found them consistently quick and efficient.

Easy to park on arrival. When I phoned to say we'd arrived back they quoted 15 - 20 minutes & the car was delivered within the timeframe.

Very quick and efficient as usual!

Departure was fine, all smooth and seamless. Arrival was a fiasco. Rang as required as we picked up our luggage. The person said our car was therefore on the way. It turned up an hour after the call was made having been to terminal 5, when we were at terminal 3; the same terminal we left from and the terminal that was recorded on the form. Drivers were not interested (which I understand as they do what they are directed, it was the dispatcher’s fault). I doubt I will ever use MBW again and tell anyone not to bother either. This mistake is unacceptable as it is a fundamental premise of the service they/you are offering.

Have used MBW meet and greet several times for Heathrow Terminal 5. Consistently quick and efficient for both drop off and collection.

Always use MBW if possible, never had any problems, touch wood. Great service

Absolutely perfect service

Amazing service - friendly, professional people.

Very friendly and efficient service.

The best M&G service by far at LHR.

Bit more expensive than some of the others but the service was good. Easy to find MBW staff on the way in and the car was ready promptly on return.

Excellent service from start to finish. Highly recommended.

Very helpful staff, drop off and collection were well organised and prompt. Good quality service.

I struggled to find the drop off point by the instructions given as a result l got a parking ticket for driving through the drop off point. Needs clearer directions and to let customers know to be aware of the drop off parking charges.

We were very impressed with your service, even at 4am in the morning! You also rang us to check up all was well, when our bags were just a bit delayed in the baggage hall! Well done, and thank you. Both drivers were polite and courteous.

They didn’t answer the phone for a few minutes on my way to the airport On collecting it was the same problem - kept being diverted to an unanswered mobile number. After 3 attempts at calling finally got through and then had to wait 25 mins for my vehicle Would not recommend

All went very smoothly. Would definitely use again

We have used MBW many times over the years and they have been consistently good: friendly and helpful service.

Appalling on the return - waited 45 minutes when told it would be 10-15. No response to follow up calls, then was lied to saying it was on its way. The driver on arrival confirmed he had only been given the task 10 minutes earlier

Drop off and collection both worked perfectly, and with no delays at all.

MBW were excellent. They were flexible and allowed us to book our car with them at T4. Waiting when we arrived and 15 minutes from phone call when we returned. No problems, first class!

Great quick and easy service.