Vacationcare Premium Self-Park

Unfortunately there was a problem when we chose this car park as all their shuttle vehicles were off the road and therefore we had to hang around waiting for a taxi or the car of one of their employees who was just ferrying people back and forward from the airport. As we were on the minutes it caused us some distress as we were worried we wouldn't get to the airport on time.

Our car was very safe and the people where very nice and polite would recommend that everyone use there service

Great value and service, there was no late pickup fee when my flight was cancelled

I wouldn’t give any stars if the option was available, on returning from my holiday on 10/03/24 at 10.45 at night i rang for the mini bus to collect my self and my friend to be told there was no mini bus i would have to get a taxi and would be refunded .We got in a black cab at terminal 1 the driver had real trouble finding the car park (it is in the middle of a housing estate )he was a very grumpy driver , the driver then said he couldn’t take us up to the eighth floor as his cab wouldn’t fit !! So we were left at the bottom of the ramp ! I rang the car parking lady again to tell her we couldn’t get up 8 floors with cases and my friend was not as able as some . The lady came down to us and the only solution was for her to get my car and bring it down ( the lady was very kind.and apologised) it wasn’t her fault and i was very grateful for her help . However none of this should have happened i paid for a service which didn’t exist as i understand this happens quite often . In the mayhem i didn’t think to ask for a receipt so i wont get my £14.60 i paid the cab driver back , even though they had no mini bus so they are aware people are getting cabs . A horrible ending to a lovely holiday .

My car was safe where I left and I was very happy with the service too