Our next interviewee in our 30th birthday celebrations is our General Manager Liz Seddon!
Tell us a little about yourself, who you are, how long you’ve been at FHR and what you do there?
I am the General Manager at FHR and I have worked here for 22 years as General Manager and 24 years in total having started doing just 2 mornings a week.
As the General Manager I look after the day-to-day running of the company. My role includes overseeing accounts, customer services and call centre operations as well as being the product manager liaising with the providers of the car parks, hotels and lounges that we work with. Currently we have more than 850 products on our system.
What has been your highlight during your career at FHR?
Being actively involved in the growth of the company. When I first started we made around 11,000 bookings a year, all by phone. Now we do thousands in a week and less than 4% of our bookings are now made by phone.
What has made you stay at FHR?
I love the variety of work that makes up my role in the heart of the company and I get to lead a great team, many of whom have been here 10 years or more.
Describe a day in the world of FHR
My day starts by checking my emails and the rest of the day goes from there. I have a few standard daily/monthly tasks, but after that anything could happen.
What’s the funniest thing that’s happened to you at FHR?
It’s hard to think of just one thing, as there have been so many over the years. Many of these have been on a works night out, such as a colleague forgetting to let go of the bowling ball and sliding down the alley with his ball!
What is it about FHR that interests you?
No two days are the same. I could be looking round a new hotel one day, working on monthly financial reports the next and the day after interviewing for a new staff member.
What is the most satisfying thing you have accomplished at FHR?
Getting together a great team at FHR who are dedicated to providing the best customer experience.
Why do you think that customers have chosen FHR year-after-year for 30 years now?
FHR really care about their customers and we want everyone who uses us to have the best service possible.