Courtyard by Marriott Gatwick

Room and bathroom were well cared for. Hotel to airport shuttle worked well.

The hotel was very convenient to the airport, our room was clean and had all the amenities. The room was too warm and the air conditioning was not working which meant an uncomfortable night.

Hotel was comfortable and staff helpful

Very comfortable room and excellent breakfast- will return.

I did not use car park or restaurants so cannot comment, however I did stay for one night prior to my flight and was very pleased with my room, the ambience, ease of checking in and out and clear directions from the airport to the hotel. I thought the use of 'minute' markers on the walking route between the airport and hotel were particularly useful. My bed was comfortable and there were sufficient toiletries, however the pillows were a bit uncomfortable and should be exchanged for memory foam. Overall, I would definitely stay there again

Excellent hotel -

I do not own a car, I did not drive to the hotel and therefore I did not use the parking .

Lovely clean welcoming hotel. The meal in the the restaurant was of a high standard and very reasonable priced.

Nice hotel and good location to airport. Didn't like the £50 "deposit" (by way of a credit card swipe) that we had to provide when we arrived at the hotel. When I checked this the next day I was told the transaction would be cancelled as we hadn't charged anything to our room. Not had my statement yet so haven't been able to check. We were not given a receipted bill when we left either.

Worst ever hotel stay in my life. Was woken at 4.30am by an unwanted alarm call on the day of my morning flight which meant that I only had about 3 hours sleep which consequently ruined the first 2 days of my holiday. The whole point of booking an airport hotel was to get a good night's sleep before flying. I will never use this service again

We have used FHR & Courtyard by Marriott many times in the past. We have aleways been entirely satisfied with the quality of customer service from FHR and the same is true on this occasion. However , on arrival at the Marriott this time at check in we were asked to pay an additonal 18GBR for health & safety reasons. A lenghthy discussion ensued and the person on the desk was very abrupt and brusque accusing me of not listening to her. She suggested I ring FHR to discuss the booking. At this point I asked to speak to the duty manager and we were then told that there was no additonal fee required. The booking was for 3 adults and I expected 3 beds but we were given a room with 2 double beds. The adults were 2 brothers and a sister who had travelled to the UK for their grandmothers funeral earlier that day. After the trauma of the day and the rudeness of the check in staff we decided not to puruse the request for a more suitable room so one of our group chose to sleep on the floor rather than make a fuss. Disappointing since we have always been very satisfied with this hotel in the past.

Was not a parking service. Reception demanded a credit card which they placed a temporary charge on even though my room was pre-paid. I called Reception at about midnight to change the time of my alarm call but nobody was answeringt he phone so I had to get dressed and walk down to the Reception. Very poor. I will NOT use this hotel again.

HOTEL ROOM WAS TOP CLASS. WE DID NOT USE THE RESTURANT ON THIS VISIT BUT MENU LOOKED GOOD. THE PARKING PACKAGE USED BY MARRIOTT WERE EXCELENT. WE HAD HOTEL DROPOFF AND AIRPORT PICKUP (10 OUT OF 10). WELL DONE MAPLE MANOR PARKING & MARRIOTT COURTYARD. GOOD VALUE FOR MONEY & WILL BOOK WITH FHR AGAIN

The check in process at the hotel is a littlew long winded as you need to queue to check in to the hotel, then join a separate queue to book in for parking. Took over half an hour. The hotel was very modern and comfortable and the parking service was excellent. We booked meetand greet so when we landed at 02:00 we called maple manor when we had collected our baggage and by the time we got to the meet point the car was there ready for us to. Very efficient

I have never stayed at an airport hotel before it takes away the worry of arriving for an early flight so I recommend the service and I wil certainly use it again.