Copthorne Hotel Effingham Saver

Never got to carry out our stay because of the Coronavirus, the reason I only gave 1 star is, I requested a refund as all was cancelled, but you refused it I thought under these circumstances this would of automatically be refunded instead of having to fight for it or even a voucher to use in the future but just a No and no other option

I always have a great welcome here . I frequently travel and always book to stay here . The rooms are always clean and tidy and all the staff are friendly and helpful.

Lovely room even though a bit dated. Bar area was not really very comfortable and very in need of total upgrade. But it was a good experience. And value for money.

Excellent accommodation and value. Great transfer by taxi at a reasonable price. All in all I will always use this service.

Great service as usual, would always recommend this hotel.

Hotel provided everything we wanted i.e. parking and a bed to allow us to get an early flight. Hotel was extremely busy when we stayed and finding a parking space was not easy. Also hotel is dated and in need of a refurb, but competitively priced and only a 1 night stay.

Excellent hotel, great food and service. Family room was superb

Such a beautiful hotel, and gorgeous room! Staff were really welcoming and friendly!

Very pleasant hotel and efficient service.

Competitive price for 15 days parking and an overnight stay. The car is kept on the hotel site but may be moved within the site as mine was. Whilst the hotel is fairly convenient for Gatwick it is looking very tired and is in need of refurbishment, although for one night acceptable. Transfer was by shuttle bus to the airport (£5 per person) but on return a taxi had to be taken at a cost of £13.50.

Stayed here before and always good but this time....! There was an event on all weekend for boxing. Carpark was full, nowhere to park our car although we had booked and paid for a space for a week. We were directed to a muddy field and told to leave it there and someone would get around to moving it on the Monday! Obviously no security or cameras there, so what happens if my car was hit???! No one in charge to take responsibility, although the receptionist phoned & spoke to a person. Felt sorry for her as she was left to deal with our complaint & we were not alone! Restaurant had limited hours and the side bar had no room! Do not accept bookings if you are unable to complete you side of the contract. We have had some recompense but it should not have happened in the first place

We realised this hotel would not be luxurious and we have stayed here before . All that being said it is exceptionally good .value . The only big issue we had was how hard the bed was so neither myself or my husband slept at all well the night before our flight . Every other aspect of the hotel is perfectly adequate and the staff are kind but we probably would not stay here again in order to have a good sleep before a long haul flight .

Good value for money stay

very convenient and well connected with taxis, late check in with no problem and car drop off very quick and easy.

We have used this hotel on many occasions prior to going on holiday. The hotel rooms are slightly dated, but adequate for an overnight stay.We will use it again as the price is very good, plus I like to leave my car at the hotel, not drive miles away to park it at another car park.We always use United Taxi's on our return, they are professional,on time and it's fair price of £13.50. I would recommend this hotel.

Good location although taxi on way to airport £13.50 and £18 on way home. Food and drink reasonable in bar Good standard of room and parking on site We’ve stayed at a few hotels near Gatwick but this was more pleasant than most and reasonably priced

The room was pleasant enough but quite noisy. We didn’t realise there is a £5 charge per person for the coach drop, or that a taxi costing £13.50 was needed for the return from the airport. We decided to get a taxi to the airport because the transfer bus only runs once an hour. Unfortunately the receptionist booked it for 7:30 instead of 6:30 as requested. This made a really stressful start to the day.

Always stay at Effingham Park, the rooms are a good standard and always find it a safe place to leave my car while away on holiday.

Clean and comfortable rooms.15 minute taxi ride to the Airport. Staff very friendly and helpful. Hotel is a little dated but good value for an overnight stay and park

Rooms were tired looking. Staff friendly very helpful and accommodating. Would definitely stay there again.

Had too move room as only 1 double bed in first plus had to wait 20 mins for a person to serve us at the Bar

we have stayed at the hotel many times and it always has been a good experience. we booked hotel and parking for the night of the 4th October 2018, at approx 1am our neighbours in the next room, arrived from the bar in the hotel and continued to party and make a considerable noise, we let it ride until 1.30am and asked them to keep the noise down, we were given verbal abuse. Called Reception and the night manager spoke to the guests and was also given verbal abuse, we could hear the conversation. After she left the noise continued and again we asked them to keep the noise down. we called reception again and male reception staff called and they refused to open the door, he left and called back around 10 - 20 minutes later and they opened the door, when advised he would call the police. He was also given verbal abuse and left. The noise continued for another 3/4 hour and then went silent. We complained in the morning to the night manager and she indicated they had problems at the bar with the same party and had to speak to them on a couple of occasions. Night manager apologised and i advised i would be complaining. My car was should a fault and asked the hotel not to move the car, the night manager and the reception agreed this and we put this on the paperwork. My car was moved by the manager and gave the excuse it could have been damaged by guests attending functions. Not very happy and expressed my dissatisfaction, especially if they had caused the vehicle damage. The manager advised he would refund my booking fee i paid for the stay and parking This was a bad experience from a hotel we like to stay, as the price and location is good

Booked this hotel with friends prior to holiday flight from Gatwick During the booking process all the internet pages appeared to indicate that we were booking the Copthorne in Copthorne village complete with village pub etc We thought this would be a great start to the holiday! Only on arrival did we find out that we were in the Copthorne at Effingham park a few miles up the road. Really disappointed! The hotel was adequate and lots of parking. Transfers to and from Gatwick ok and timely although charged for them. Overall experience ok but was hoping for much better!

Everything very satisfactory,staff most helpful.Have used the hotel a few times now before the start of our holiday,and it has always been good service .