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Five Star Meet & Greet

Heathrow Airport Parking

  • Meet and Greet in Short Stay
  • No transfers required
  • Park Mark awarded, High Fencing, coded gates, CCTV, 24 Hr security
  • Prices from just £60.00 per week
  • Five Star Meet & Greet has been rated 83.3%
    by 743 previous customers.
  • 85.5% of customers would book again.

Overview

Five Star Meet & GreetPark Mark Award

Meet and Greet Service

You will be met at the airport and your car will be taken to the secure car park by an insured driver and then delivered back to the terminal ready for collection on your return.

What is the drop-off procedure?

A driver will meet you at your departing terminal, at the pre-booked time, where he will assist with your luggage, confirm your return details, and together with the driver you will check the condition of the car, photos will be taken and stored.

What is the pick-up procedure?

Once you have collected your luggage, please call the office, who will then arrange for a driver to meet you with your vehicle.

What security measures does the car park have?

Holders of the Park Mark certificate for safer parking. 24 Hour CCTV - No Public Access - High Fencing - 24 Hour Manned Security - Discreet Location just 10 minutes from the airport.Awarded: Park Mark, Safer Parking Award

What else do I need to know?

All drivers are fully insured to drive any vehicle. They are required to wear black uniforms, with our company logo clearly visible and will carry a form of identification at all times. If you returned AFTER MIDNIGHT, there will be A LATE RETURN CHARGE of £20.00 to be paid to the driver. All vehicles are accepted as long as it can be driven on a standard license, has valid MOT and Road Tax. When dropping your vehicle, photos will be taken of your vehicle and stored on your booking

Address:

Sat-Nav postcode: Terminal 2 - TW6 1EW Terminal 3- TW6 1QG Terminal 4 - TW6 3XA Terminal 5 - TW6 2GA

Reviews

Absolutely brilliant. Came out from T5 and the car was there waiting for me . POlite helpful drivers. Couldn't be easier

Rating 5 out of 5

Book Again: Yes 02 Oct 2020 10:05 Verified Customer
On my last couple of bookings I have been asked to leave my car outside the terminal rather than drive to the car park . This is fine if a representative is there to take the car. But if I have to wait I get very nervous and aware that traffic wardens are on the prowl . Where do I stand if I get a ticket ? Also it can mean hanging around in inclement weather . I understand that this saves the operator the car park fee but I prefer to be met in the car park as advertised .

Rating 4 out of 5

Book Again: Yes 01 Oct 2020 11:38 Verified Customer
Very efficient , collection within 5 minutes of arrival at airport and same after clearing customs.

Rating 5 out of 5

Book Again: Yes 26 Sep 2020 10:14 Verified Customer
Very good service. They rang me when I was on my way to the airport and were waiting to collect my car when I arrived at the terminal. On return I was told to call them on landing and again after baggage collection. My car was waiting for me when I got out of the terminal.

Rating 5 out of 5

Book Again: Yes 20 Sep 2020 10:11 Verified Customer
Excellent service throughout. We have used several meet and great operators over the past few years which although have been OK we have always had to wait for the driver at drop off and particularly at collection however Five Star were definitely the best we have used so far. Professional, excellent value for money and no waiting as driver was there ready as soon as we left airport. Other companies we have used ask you to call once you have cleared customs whereas this one asked you to call as soon as you landed and then again once you have collected luggage. This obviously gave them more time to get on their way to drop off your car resulting in no hanging around waiting by the time we left the airport. Perhaps the other companies could learn something from this much more efficient process. Well done Five Star and you definitely get 5 stars from me! Shame you don't operate from Gatwick which is where we fly from the most but when we fly from Heathrow, wouldn't hesitate to book with you again.

Rating 5 out of 5

Book Again: Yes 12 Sep 2020 10:45 Verified Customer
Very convenient and excellent price. Would definitely use again.

Rating 5 out of 5

Book Again: Yes 09 Sep 2020 22:08 Verified Customer
Yep. Five Stars for Five Star. Called us to check all was OK when we were running a bit late. Directions & Arrangements easy and convenient. The collecting driver was maybe 10 mins slow to arrive, but courteous and seemingly happy to wait another 10 mins because my son & I had dashed off to find a toilet upon arrival (warning - there's none in the Car Park, you have to go right into the Terminal!) Luckily I suppose, our Booking was not at a busy period though. Upon our return they answered quite quickly when I called from Baggage Reclaim and assured us they would have the car ready & waiting for us directly outside the Departures exit where we had dropped it off. Good as their word - and their price had been the second cheapest too. Very satisfied customer.

Rating 5 out of 5

Book Again: Yes 07 Sep 2020 12:30 Verified Customer
Procedure was quick and efficient with no waiting at the drop off or pick up.

Rating 5 out of 5

Book Again: Yes 06 Sep 2020 14:51 Verified Customer
Excellent, efficient service both at drop off and collection,

Rating 5 out of 5

Book Again: Yes 06 Sep 2020 14:37 Verified Customer
Great service. They were waiting to take car when I arrived

Rating 5 out of 5

Book Again: Yes 01 Sep 2020 10:24 Verified Customer
Excellent service.

Rating 5 out of 5

Book Again: Yes 31 Aug 2020 10:02 Verified Customer
Prompt Clear instructions

Rating 5 out of 5

Book Again: Yes 24 Aug 2020 10:11 Verified Customer
Perfect, no waiting. Efficient and courteous service.

Rating 5 out of 5

Book Again: Yes 23 Aug 2020 17:35 Verified Customer
Excellent service, very helpful staff as we had to return early. would use every time moving forward.

Rating 5 out of 5

Book Again: Yes 19 Aug 2020 11:06 Verified Customer
Excellent service leaving and returning.

Rating 5 out of 5

Book Again: Yes 18 Aug 2020 11:43 Verified Customer
The timing was fine but the car came back very dirty with thick layer of dust and the passenger seat was left in a recline position which was weird and suggests the car was used for other purposes. Calling the drop-off guy a chauffeur is an exaggeration, he looked more like a dodgy scruffy drug dealer and just walked-off without any checks or hand-over process.

Rating 3 out of 5

Book Again: No 13 Aug 2020 11:41 Verified Customer
Both departure and return staff were friendly, helpful and relaxed. Our drop off and pick up was actually done on Departures level T5 LHR. Car arrived as promised on our return 15 minutes after I called them. Car was a bit dusty but i'd expect that from being parked outdoors in summer weather. No issues.

Rating 5 out of 5

Book Again: Yes 10 Aug 2020 10:09 Verified Customer
Excellent service. I would recommend them to friends and family

Rating 5 out of 5

Book Again: Yes 08 Aug 2020 10:41 Verified Customer
A straight forward no nonsense service with polite staff. Pricing is fair. No need to find a satellite car park as the staff meet you at the terminal car park. Worthwhile using.

Rating 4 out of 5

Book Again: Yes 04 Aug 2020 20:11 Verified Customer
A flight cancellation changed our day etc of arrival but the company were very helpful and confirmed by email they had the information.We phoned them on landing and again on collecting luggage as requested. The car was waiting us when we got out of Terminal 3.Although we had paid in advance we were a little surprised to be asked for £20 by the driver, but paid it.

Rating 5 out of 5

Book Again: Yes 26 Mar 2020 11:05 Verified Customer
On time. And top marks to this company as we got stuck for an hour after landing, they waited until we turned up rather than 're schedule the collection.

Rating 5 out of 5

Book Again: Yes 09 Mar 2020 17:16 Verified Customer
Very efficient and well managed. Very prompt and clear instructions. Could t fault the service

Rating 5 out of 5

Book Again: Yes 09 Mar 2020 16:42 Verified Customer
Have used before and great service again. Staff called to double check arrival time and were present on arrival. No delays again on pick up. Very efficient.

Rating 5 out of 5

Book Again: Yes 08 Mar 2020 21:55 Verified Customer
Great service. Ell organised and efficient.

Rating 5 out of 5

Book Again: Yes 08 Mar 2020 10:39 Verified Customer
Excellent service. Drop-off was smooth and simple. My return flight was delayed by four hours, but Five-Star was tracking the progress of the flight and actually called me after eventual landing at Heathrow to confirm all ok. Car was delivered back to me within seconds of arriving at pick-up point. Highly recommend Five Star Meet & Greet!!

Rating 5 out of 5

Book Again: Yes 02 Mar 2020 10:50 Verified Customer

Map and Directions

Address:

Sat-Nav postcode: Terminal 2 - TW6 1EW Terminal 3- TW6 1QG Terminal 4 - TW6 3XA Terminal 5 - TW6 2GA

Directions for Five Star Meet & Greet

This parking operates between 05:30 and 23:00 - Returns after MIDNIGHT will be charged £20.00 to be paid to the driver. All vehicles are accepted as long as it can be driven on a standard license and has valid MOT and Road Tax.

This service is provided by Edward Lloyd

This parking operates between 05:30 and 23:00 - Returns after MIDNIGHT will be charged £20.00 to be paid to the driver. All vehicles are accepted as long as it can be driven on a standard license and has valid MOT and Road Tax.

Please be advised of the following late arrival charges:
If you arrive at the airport to drop your car off 1-2 hours later than the time you have booked to arrive, there is a Late Arrival Charge of £10, if you arrive 2 hours or more after the time you have booked to arrive there is a charge of £20 to pay - both fees are payable to the driver in cash on arrival at the airport.

When dropping your vehicle, photos will be taken of your vehicle and stored on your booking.
Please note that your specified meet time is appointed. If you should arrive before or after this time this may result in a delay.

IMPORTANT - please call the chauffeur 30 mins before arrival time to confirm arrangements. Chauffeur contact number is the number on your confirmation

Please do not enter the CAR PARKS before your pre-booked time unless advised by a member of staff, if you do then you will be asked to pay the CAR PARK TICKET.


On Arrival - Follow signs to Heathrow Airport from all major roads. On approach to the Airport follows signs to your departure terminal, then please follow the arrival procedure as described under:-

Terminal 2
After passing through the tunnels (Tunnel road) into Heathrow Airport, follow signs for Terminal 2 Short Stay Car Park. As you approach the ramp, stay in the far-right hand lane, take a ticket from the barrier that is to the far right and follow signs for Level 4. Take a ticket at the barrier and drive round to Row B. This is where your Driver will meet you.

Terminal 3.
Please follow signs to the drop off lane at Departures for terminal 3
Enter the Short-Stay Car-park and proceed to LEVEL 4, Row B. This is where the DRIVER will meet you.

Terminal 4
Please call us when the plane lands, then second call when you have collected all your luggage. Please go to the Departures drop off area, there are 3 Lanes, the criver will meet you in Lane A the 3rd lane away from the building.

Terminal 5
Once you follow the signs for SHORT-STAY CAR PARK, stay in the Left-lane and follow signs for Level 4. Follow the Level 4 sign into the car park and drive round to Row S. This is where your DRIVER will meet you.

On Return:

PLEASE call on the number on your confirmation once you have collected your luggage and are on the way to the CAR PARK to collect your car, the driver will pay for 15 minutes waiting time in the car park if you take longer than 15 minutes you will be responsible for any additional parking fees due.

Terminal 2.
We will ask you to make your way to Level 4 of the SHORT-STAY CAR PARK, rows A and B, this is where we will return your vehicle to you.

Terminal 3.
Please call us when the plane lands, then second call when you have collected all your luggage, we will then ask you to make your way to the SHORT-STAY CAR PARK, LEVEL 4, row B, this is where we will return your vehicle to you.

Terminal 4.
Please call us when the plane lands, then second call when you have collected all your luggage, we will then ask you to enter the arrivals hall, you will see an exit by W H Smith's. Exit the building and walk straight over the Zebra crossing to the SHORT-STAY CAR PARK. You will see some lifts on your left hand side; take them to Up to Level 2 Row F, when you exit the lifts turn left and follow the Off-Airport area this is where we will return your vehicle to you.

Terminal 5.
Please call us when your plane lands, then second call when you have collected all your luggage, we will then ask you to take the lift to level 4 of the SHORT-STAY CAR PARK, Row S, this is where we will return your vehicle to you.

Transfers do not apply for this service, as you will be met at the Terminal itself. Please NOTE although we can help with the luggage for disabled passengers, we are not allowed to leave the car and therefore cannot accompany anyone to the building.

If you returned AFTER MIDNIGHT, there will be A LATE RETURN CHARGE of £20.00 to be paid to the driver. All vehicles are accepted as long as it can be driven on a standard license, has valid MOT and Road Tax.

All the Short Stay Car Parks have a height limit. These are as follows:

Terminal 2 (Short Stay Car Park 2): 2.05m (6ft 9in)
Terminal 3 (Short Stay Car Park 3): 2.2m (7ft 2in)
Terminal 4 (Short Stay Car Park 4): Height limit: 2.0m (6ft 6in)
Terminal 5 (Short Stay Car Park 5): 2.2m (7ft 2in)

Enter your postcode below to look up directions on Google Maps

Please note these directions should only be used as a guide.

Please note the location shown is the car drop-off point

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Questions

I will be driving an all-electric car, which will need to be fully charged on my return.Thank you for your question, this car park does not offer this service.
If the price option does not state that "cannot be cancelled or amended" does that mean it can be if flight cancelledIt does mean that the booking is flexible and that it can be cancelled or amended up to 48 hours prior to the arrival date and time.
Hi; we depart from terminal 3 at Heathrow and return to terminal 5, can we book meet and greet, leave the car at terminal 3 and pick it up at terminal 5RegardsLindaSimply enter the terminal details onto your booking form and the car park will be able to do this.
I will depart from B.A. First Class check-in at T5on 20th Nov around 2pm, would you be able to meet me over there?Good morning Thank you for your email. We apologise for the delay in responding.  It would not be possible to meet you at the First Class entrance. With kind regards FHR Reservations
Do you have a height restriction? It says you take any vehicle so I assume not, but just double checking. We have a high roof transit (2.9m) ThanksThese are the height restrictions - Terminal 2 (Short Stay Car Park 2): 2.05m (6ft 9in) Terminal 3 (Short Stay Car Park 3): 2.2m (7ft 2in)Terminal 4 (Short Stay Car Park 4): Height limit: 2.0m (6ft 6in)Terminal 5 (Short Stay Car Park 5): 2.2m (7ft 2in)