ACE Meet & Greet - Terminals 2 & 3 | Heathrow Airport Parking

ACE Meet & Greet - Terminals 2 & 3

Heathrow Airport Parking

  • Meet and Greet in the Short Stay Car Park next to your departure terminal at T2 or T3
  • Heathrow Airport Approved Operator - Operating from Licensed Car Park
  • Dated Photos taken upon collection - Uniformed, ID and Crime Reference Checked Staff
  • Park Mark Safer Parking facility
  • Prices from just £68.50 per week
  • ACE Meet & Greet - Terminals 2 & 3 has been rated 79.6%
    by 51 previous customers.

Overview

ACE Meet & Greet - Terminals 2 & 3

Meet and Greet Service

You will be met at the airport and your car will be taken to the secure car park by an insured driver and then delivered back to the terminal ready for collection on your return.

What is the drop-off procedure?

Please ensure that you call the Dispatch office on the number on your confirmation 15-20 minutes prior to your arrival at Heathrow Airport. Our dispatchers will confirm with you the directions to meet your Chauffeur.

What is the pick-up procedure?

After leaving the Arrivals hall, follow signs for Short Stay Car park.

What security measures does the car park have?

Park Mark Safer Parking facility

What else do I need to know?

Warning: Please note that unless your car: has tyre tread on each tyre that is within the legal limit, or is in any other way unsafe to drive, the driver will not be able to take your car and you will have to make other arrangements to park your car. We only accept bookings for cars and small vans at the standard rate shown. If you wish to bring a larger vehicle there will be an additional charge and you will need to call us to book this. Trailers will not be accepted. If you are delayed on return extra days parking are charged at £10 per day.

Address:


Heathrow Airport

ACE Meet & Greet - Terminals 2 & 3

good service, polite, efficient
Rating 5 out of 5
Book Again: Yes Chris Hobson 07 Jun 2017 13:16 Verified Customer

ACE Meet & Greet - Terminals 2 & 3

on time, polite, efficient. good service
Rating 5 out of 5
Book Again: Yes Chris Hobson 07 Jun 2017 13:15 Verified Customer

ACE Meet & Greet - Terminals 2 & 3

my flight back was early and after picking up the luggage i phoned you - unfortunately my passenger took over half an hour to get through immigation so although I had contacted you my car wsa ready and waiting for sometime and you phoned me. Eventually we appeared and your operative was very understanding and so we got away smatly thanks to his attitude and pleasant manner - thank you.
Rating 5 out of 5
Book Again: Yes Anne Knight 10 May 2017 10:58 Verified Customer

ACE Meet & Greet - Terminals 2 & 3

Very smooth service, hassle free and very efficient.
Rating 5 out of 5
Book Again: Yes Lesley Paine 07 May 2017 14:45 Verified Customer

ACE Meet & Greet - Terminals 2 & 3

Excellent, prompt, friendly and courteous service. I fully intend to use this service again. What more can anyone say?
Rating 5 out of 5
Book Again: Yes Steve Womersley 02 May 2017 22:02 Verified Customer

ACE Meet & Greet - Terminals 2 & 3

Booked meet and greet at Heathrow, really simple meet and greet drop off and pick up at reasonable rates. Would definitely use again
Rating 5 out of 5
Book Again: Yes Tracey 25 Apr 2017 16:20 Verified Customer

ACE Meet & Greet - Terminals 2 & 3

The service is fine. However, since there are several meet-and-greet companies at the airport all sharing the same space (and multiple brokered by BookFHR!) it can be confusing. Although the text in your adverts says we will be met by a "uniformed driver" that is not my experience. There is sinply nothing to show which company the driver represents. At 4am, this can lead to confusion!
Rating 4 out of 5
Book Again: Yes Mike Davies 24 Apr 2017 08:46 Verified Customer

ACE Meet & Greet - Terminals 2 & 3

Efficient service, wouldn't ever stray from meet and greet now, perfect way to leave your car at the airport.
Rating 5 out of 5
Book Again: Yes Caroline Edwards 23 Apr 2017 11:20 Verified Customer

ACE Meet & Greet - Terminals 2 & 3

Excellent service and great that the car was waiting for us as we got to the car park so we could get away promptly. Would certainly recommend.
Rating 5 out of 5
Book Again: Yes Kim Russell 22 Apr 2017 11:05 Verified Customer

ACE Meet & Greet - Terminals 2 & 3

Great service
Rating 5 out of 5
Book Again: Yes KAT 11 Apr 2017 10:04 Verified Customer

ACE Meet & Greet - Terminals 2 & 3

Turned out it's manor farm parking , arrival was very easy but in return I think they were very busy as took ages to get through on phone and we waited in the car park for our car for longer than any ither company I've used before .. oh a£26 for a quick valet on a brand new car could of been better .hmmm apart from that all was ok , people , car etc all good !
Rating 3 out of 5
Book Again: Yes Ian 10 Apr 2017 07:41 Verified Customer

ACE Meet & Greet - Terminals 2 & 3

A faultless service. Operative on site to receive my car on arrival and better, car ready for collection upon my return.
Rating 5 out of 5 J Cowell 27 Mar 2017 17:21 Verified Customer

ACE Meet & Greet - Terminals 2 & 3

Poor Experience, was left waiting at the drop off point for 35 minutes before I could hand my car over. Very frustrating. No apologies or recognition of this, kept being told when I phoned somebody was on their way! I even called 20 mins in advance of arriving and still no luck.
Rating 1 out of 5 Michael 17 Mar 2017 10:38 Verified Customer

ACE Meet & Greet - Terminals 2 & 3

Spaulding service. Long wait for car to return with 3 calls to office...different story each time! Wouldn't recommend to anyone!
Rating 1 out of 5 TS 28 Feb 2017 10:53 Verified Customer

ACE Meet & Greet - Terminals 2 & 3

worked well but would have been better if the driver had told me he paid for the parking at the time I called in which was 20 mins before I made it to the car. I had to pay extra at the exit - if I had known at the pick up point I could have paid there which would have been much easier
Rating 4 out of 5 Pat Casken 27 Feb 2017 10:42 Verified Customer

ACE Meet & Greet - Terminals 2 & 3

Very good service, straightforward booking, polite and lovely members of staff, reliable, peace of mind. Very satisfied customer.
Rating 5 out of 5 D Stonehouse 22 Feb 2017 20:07 Verified Customer

ACE Meet & Greet - Terminals 2 & 3

Very efficient and well priced service. No problems with dropping off or collection of my car. Thanks
Rating 5 out of 5 MB 21 Feb 2017 04:53 Verified Customer

ACE Meet & Greet - Terminals 2 & 3

Very efficient service, car was waiting when we went to pick up point.
Rating 5 out of 5 andrew meek-welsh 20 Feb 2017 11:47 Verified Customer

ACE Meet & Greet - Terminals 2 & 3

Service was very good. My only gripe was that I was penalised for not giving the requisite notice on arrival at the airport despite the operative waiting for me. Collecting my car upon return took no longer than twenty minutes.
Rating 4 out of 5 J Cowell 07 Feb 2017 15:54 Verified Customer

ACE Meet & Greet - Terminals 2 & 3

There was no problem with collection of the car but we were very unhappy about the service on our return as it took as long as the length of our flight for us to finally be able to leave the airport. It took 30 mins for the car to appear and further delay then ensued in telephone conversation with your office as the driver had been instructed to seek payment for the car washing for which we had already paid by credit card when we rang to say we had collected our baggage.
Rating 3 out of 5 Victor and Hilary Summers 01 Feb 2017 23:18 Verified Customer

ACE Meet & Greet - Terminals 2 & 3

Car drop off was fine. However pick up took almost 50 minutes, despite following instructions to the letter. It was at 2050hrs on a Wednesday evening, so not a busy period at all for the airport or roads. On phoning once through immigration and Customs, I was told I would wait for 15 - 20 minutes, which is the normal published time frame. However this was a blatant lie. That person would have known that they couldn't deliver the car in that time frame. Even after a follow up call after 30 minutes, I was told 5 - 10 minutes as the car had already left 10 minutes ago. Again clearly a lie. The delays make this service a waste of time and money. Better to park yourself in the long term car park and take the shuttle or capsule to and from the terminal. That would be quicker and cheaper. The second issue for me is being lied to by the staff. IF they are short staffed or short of drivers, it would be better to say so up front. I could have then gone back to the terminal, stayed warm, had a coffee or whatever, knowing I had a longer wait. However they aren't honest enough to do that, and in the end I was a frustrated, cold and very hacked off customer, who will not be using them again at any airport. I don't recommend them, poor customer communication and service. Don't use!
Rating 1 out of 5 David 19 Jan 2017 11:03 Verified Customer

ACE Meet & Greet - Terminals 2 & 3

good, very comfortable
Rating 4 out of 5 Muhammad Hussain 19 Dec 2016 13:37 Verified Customer

ACE Meet & Greet - Terminals 2 & 3

Very good service, we were delayed on the way back and the car was still delivered promptly with no questions asked. Will use again! Thanks
Rating 5 out of 5 Natasha Heffron 04 Dec 2016 10:04 Verified Customer

ACE Meet & Greet - Terminals 2 & 3

I arrived at short stay level 3 looking for a fhr representative. I was stood there for 25mins and finally rang the dispatcher and said there is nobody here from fhr. She said oh no the company isn't fhr you need to find someone from ace or maple manor. I wasn't happy that this had not been explained before as I wasted nearly half an hour waiting for no reason. Upon my return I waited for 20 minutes for my car which wasn't bad considering I had returned to a different terminal. For the price the service is good and they take photos of your car before they leave. I wasn't too impressed with the speed at which my car was being driven back into the airport car park though.
Rating 3 out of 5 L 22 Nov 2016 15:10 Verified Customer

ACE Meet & Greet - Terminals 2 & 3

Great drop-off experience but picking up left a lot to be desired. Their base is 25 minutes drive from Heathrow (which isn't advertised that they'll burn an hour of fuel in moving your car around) and we were left waiting for half an hour outside in the car park after calling when instructed to.
Rating 3 out of 5 John 22 Nov 2016 13:21 Verified Customer

Map and Directions

Address:


Heathrow Airport

Directions for ACE Meet & Greet - Terminals 2 & 3

Please note: This product is not suitable if you are travelling from Terminals 4 or 5 - This product is for both drop off and collection at T2 and T3 only. Your return terminal can be amended directly with ACE however this must be amended prior to the day your booking starts by contacting them after you have booked. Extra charges can apply if not T2 or T3. Please note that your specified meet time is appointed. If you should arrive before or after this time this may result in a delay.

We only accept bookings for cars and small vans at the standard rate shown. If you wish to bring a larger vehicle there will be an additional charge and you will need to call us to book this. Trailers will not be accepted.

Arrival
Please ensure that you call the Dispatch office on the number on your confirmation 35 15-20 minutes prior to your arrival at Heathrow Airport. Our dispatchers will confirm with you the directions to meet your Chauffeur.

TERMINAL 2 (Postcode for Terminal 2: TW6 1EW)
After passing through the tunnels (Tunnel road) into Heathrow Airport, follow signs for Terminal 2 Short Stay Car Park. Take the right hand lane and pass under the 2.2M height restriction, follow signs for 'Level 4' and 'Off Airport', keep right and take a ticket from the furthest right-hand Ticket Barrier (please hand this to our driver). Drive straight forward following signs for 'Off Airport Parking'. Park in one of the 'Off Airport Meet & Greet' parking bays in rows A or B.


TERMINAL 3 (Postcode for Terminal 3 TW6 1QG)
1.After passing through the tunnels (Tunnel road) into Heathrow Airport, follow signs for Terminal 3 Short Stay Car Park. At the entrance barrier, take a ticket (please hand this to our driver). Drive up to level 3 Park in one of the Off Airport Meet & Greet parking bays. One of our uniformed chauffeurs will meet you at your car.
2.Please look out for your chauffeur who will be wearing a Maple Manor Parking Hi-Visibility jacket and carrying ID.
3.Please note that your specified meet time is appointed. If you should arrive before or after this time this may result in a delay.

RETURN INSTRUCTIONS the number on your confirmation
Please call our Dispatch Office on the number on your confirmation 35 as soon as you have collected your luggage. If you do not have any hold luggage, please call as soon as you have cleared passport control and follow the directions below to the meeting point at the relevant terminal.

TERMINAL 2 - RETURN INSTRUCTIONS
Please call our Dispatch Office on the number on your confirmation 5(option 1) as soon as you have collected your luggage.
Terminal 2 - After leaving the Arrivals hall, follow signs for "Short Stay Carpark" Take the left-hand set of lifts up to level 4 (the first set of lifts do not stop on level 4). Your vehicle will be returned to the "Off Airport Meet & Greet" parking bays.



TERMINAL 3 - RETURN INSTRUCTIONS
1.After leaving the Arrivals hall, follow signs for Short Stay Car park.
2.Your vehicle will be returned to the Off Airport Meet & Greet parking bays on level 3.


Vehicle Restrictions: Parking is for cars only and cars must fit in to a standard sized parking space (2.4m wide x 4.8m long). Extra charges will apply for cars that do not fit in to a standard parking space and must be arranged with ACE prior to the drop off date. Very large vehicles and minibuses may be refused if prior arrangements are not made. Minibuses / vehicles with more than 8 passenger seats cannot be accepted for Meet & Greet services.

Illegal Vehicles: It's your responsibility to make sure that your vehicle has road tax, holds a valid MOT certificate and is roadworthy / legal. If your car isn't legal or safe to drive, ACE will not be able to drive it to the car park, and you will not be able to get a refund.

Late Returns: If your return is delayed and you park for longer than you have booked, extra days parking will be charged at £10 per day or part day after your booked return date.

Early Returns: If you are returning ahead of schedule, please telephone ACE ASAP. They must have 24 hrs notice (or as much notice as possible) so that they can make sure the vehicle is ready and you are not kept waiting on your return. Refunds cannot be given for part used bookings.

Enter your postcode below to look up directions on Google Maps

Please note these directions should only be used as a guide.

Please note the location shown is the car drop-off point

Your Questions

x

Error!

please enter your question
x

Sent!

thank you we have sent your question to our reservations team.

Only required if you would like to be notified when we answer your question.

Questions

2 questions - does your rate include the airport exit charge?? Thank you for your enquiry, this is included in the price of the meet and greet
Hello, what is your cancellation policy for T2 Heathrow meet and greet?Hello You cannot get a refund or amend a parking booking less than 24 hours before the day of travel. For example, your last opportunity to change your package if you're flying at 3pm on the 29th will be 23:59 on the 27th. An administration fee of